Fertility Clinic Patient Services Coordinator

City Fertility Centre; North Lakes; On-site; AUD 60,000 - 70,000; Full time

Job summary

City Fertility Centre in North Lakes is seeking a Patient Services Administrator (Maternity Cover) to be the first point of contact for patients, guiding them through their fertility journey with empathy and clear information.

You will manage appointments, registrations, billing estimates, and keep patient records up to date while liaising with clinicians and suppliers to support smooth operations. This is an on-site role requiring Year 12 and healthcare privacy commitments.

Qualifications

• Year 12 qualification (or equivalent) and Australian work rights.
• At least 12 months experience in office administration or reception.
• Proficiency in Microsoft Office and practice management software.
• Strong attention to detail and organisational skills.
• Commitment to confidentiality and privacy standards in healthcare.

Responsibilities

• Provide first-point-of-contact service to patients with empathy and professionalism.
• Manage patient appointment scheduling, registration, and pathway coordination.
• Prepare accurate fee estimates and manage billing in line with Medicare guidelines.
• Handle incoming calls and inbox management with clear and compassionate communication.
• Maintain accurate patient records and data entry with privacy compliance.
• Support daily banking, reconciliation, invoicing, and debt collection processes.
• Assist with internal audits, accreditation reporting, and compliance activities.
• Monitor reception and waiting areas to maintain a welcoming environment.
• Liaise with clinicians, suppliers, and external partners to support operations.
• Contribute to policy and process reviews and change management initiatives.
• Provide support for donor and surrogacy programs and storage consent monitoring.
• Troubleshoot Medicare claims and liaise with relevant agencies to resolve issues.
• Uphold workplace health and safety standards and report hazards.
• Represent City Fertility values in all interactions.

Skills

Customer service

Communication

Organisational skills

Teamwork

Education

Year 12 qualification

Tools

Microsoft Office Suite

Practice management software

Job description

City Fertility Centre in North Lakes is seeking a Patient Services Administrator (Maternity Cover) to be the first point of contact for patients, guiding them through their fertility journey with empathy and clear information.

You will manage appointments, registrations, billing estimates, and keep patient records up to date while liaising with clinicians and suppliers to support smooth operations. This is an on-site role requiring Year 12 and healthcare privacy commitments.