Fertility Clinic Admin & Scheduling Lead

City Fertility; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

City Fertility is seeking an experienced medical receptionist/secretary to coordinate day-to-day administration of our national GP program, supporting fertility services across City Fertility, Rainbow Fertility and First Step Fertility. This role provides centralised administrative support to multiple GPs across different locations.

You will take ownership of GP calendars, appointment coordination, patient communication and billing, helping each GP’s sessions run smoothly and ensuring patients

Qualifications

• Experience in medical administration and coordinating calendars.
• Ability to manage busy GP schedules and competing priorities.
• Strong communication with patients and clinicians.
• Willingness to learn fertility-specific processes and regulatory requirements.

Responsibilities

• Provide high-level clinical administration support to clinicians and ensure smooth consultation room operations.
• Coordinate calendars and appointment schedules for multiple GPs across a national network.
• Manage patient bookings, changes, cancellations and rescheduling.
• Liaise with GPs regarding availability and day-to-day administrative needs.
• Process patient billing and Medicare claims and follow up on outstanding or rejected claims.
• Maintain accurate patient records, appointment details and billing information.
• Coordinate follow-up appointments and referral documentation per GP instructions.
• Support clinic teams and Fertility Advice Centre to ensure a smooth patient journey.
• Identify scheduling gaps and help improve day-to-day processes.
• Deliver warm, respectful patient interactions and greet patients.

Skills

Strong communication skills

Attention to detail

Patient-focused service

Telehealth support

Education

Year 12

Tools

Best Practice software

Medicare billing software

Job description

City Fertility is seeking an experienced medical receptionist/secretary to coordinate day-to-day administration of our national GP program, supporting fertility services across City Fertility, Rainbow Fertility and First Step Fertility. This role provides centralised administrative support to multiple GPs across different locations.

You will take ownership of GP calendars, appointment coordination, patient communication and billing, helping each GP’s sessions run smoothly and ensuring patients