Ferry Operations Lead: Safety, Service & Team Growth

Transport for NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Transport for NSW is seeking an operations-focused ferry supervisor to ensure safe and efficient services across NSW waterways. The role emphasizes leadership, training and continuous operation with a strong commitment to safety and customer service.

On-site, you will oversee day-to-day service delivery, coordinate staff coverage and mentor operators to meet licensing and competency requirements while maintaining regulatory compliance.

Qualifications

• Experience in safety-critical or frontline operations.
• Strong leadership and people management skills.
• Ability to coordinate day-to-day service delivery and respond to operational issues.

Responsibilities

• Safely operate ferries to transport passengers, vehicles and goods across NSW waterways.
• Coordinate day-to-day ferry operations, including workforce support and shift coverage.
• Train, mentor and support ferry operators to develop skills and competencies.
• Conduct vessel and site inspections, report defects and coordinate maintenance.
• Maintain records and ensure compliance with maritime, safety and environmental requirements.
• Deliver customer service and assist during incidents, emergencies and disruptions.

Skills

Safety leadership

Leadership

Operations coordination

Customer service

Tools

Computer-based systems

Job description

Transport for NSW is seeking an operations-focused ferry supervisor to ensure safe and efficient services across NSW waterways. The role emphasizes leadership, training and continuous operation with a strong commitment to safety and customer service.

On-site, you will oversee day-to-day service delivery, coordinate staff coverage and mentor operators to meet licensing and competency requirements while maintaining regulatory compliance.