Vehicle Ferry Operations Coordinator

Transport for NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Transport for NSW is seeking an operations-focused ferry supervisor to ensure safe and efficient services across NSW waterways. The role emphasizes leadership, training and continuous operation with a strong commitment to safety and customer service.

On-site, you will oversee day-to-day service delivery, coordinate staff coverage and mentor operators to meet licensing and competency requirements while maintaining regulatory compliance.

Qualifications

• Experience in safety-critical or frontline operations.
• Strong leadership and people management skills.
• Ability to coordinate day-to-day service delivery and respond to operational issues.

Responsibilities

• Safely operate ferries to transport passengers, vehicles and goods across NSW waterways.
• Coordinate day-to-day ferry operations, including workforce support and shift coverage.
• Train, mentor and support ferry operators to develop skills and competencies.
• Conduct vessel and site inspections, report defects and coordinate maintenance.
• Maintain records and ensure compliance with maritime, safety and environmental requirements.
• Deliver customer service and assist during incidents, emergencies and disruptions.

Skills

Safety leadership

Leadership

Operations coordination

Customer service

Tools

Computer-based systems

Job description

You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Safely operate vehicular ferries to transport passengers, vehicles and goods across NSW waterways.
• Coordinate day-to-day ferry operations, including workforce support, shift coverage and service continuity.
• Train, mentor and support ferry operators to develop skills and achieve required licences and competencies.
• Conduct vessel and site inspections, report defects and coordinate maintenance activities.
• Maintain operational records and ensure compliance with maritime, safety and environmental requirements.
• Deliver excellent customer service and assist in responding to incidents, emergencies and service disruptions.

About you

You are a safety-focused and customer-oriented operations professional with experience working in frontline operational environments. You have strong communication and leadership skills, enjoy supporting and developing team members, and can confidently coordinate day-to-day activities to ensure services run safely and efficiently.

You will bring:

• Experience working in an operational or safety-critical environment.
• Strong leadership, coaching and people management skills.
• The ability to coordinate service delivery, respond to operational issues and prioritise competing demands.
• A commitment to safety, compliance and customer service excellence.
• Sound administrative and record-keeping skills, including the use of computer-based systems.
• The ability to work independently, make decisions and adapt to changing operational requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.