FEM Administrative & Data Support Officer

Country Fire Authority (CFA); City of Greater Bendigo; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Meaningful Purpose

Parental leave – work-life balance

Growth opportunities

Emergency Memberlink discounts

Wellbeing program: Healthy for Life

Member Assistance Program

Job summary

Country Fire Authority (CFA) in Bendigo is seeking a permanent FEM Support Officer to provide professional customer service and administrative support to Volunteer Servicing Brigades and internal/external customers.

The role focuses on data entry, accuracy, and efficient processing, with hours 8:30am–4:30pm, Monday to Friday, based at the Bendigo office and working with dedicated volunteers to protect communities across Victoria.

Qualifications

• Relevant admin experience with data entry and word processing skills.
• Strong computer literacy skills, including Word and Excel.
• Well-developed communication and customer service skills.
• The ability to work effectively both independently and as part of a team.
• Strong organisational skills, particularly in a fast-paced office environment.
• The ability to relate to a volunteer network.

Responsibilities

• Enter and maintain accurate data and records across systems and databases.
• Support and maintain FEM office systems, including SAGE.
• Prepare and manage documents with a high level of accuracy.
• Process basic financial transactions, including bank reconciliations, EFTs, reversals and customer payment reconciliations.
• Manage general office administration, including filing, mail distribution, printing, copying and maintaining office supplies.
• Provide additional support to the team and assist with other duties as required.

Skills

Data entry

Microsoft Excel

Microsoft Word

Customer service

Administration

Data management

Team collaboration

SAGE

Tools

SAGE

Job description

Country Fire Authority (CFA) in Bendigo is seeking a permanent FEM Support Officer to provide professional customer service and administrative support to Volunteer Servicing Brigades and internal/external customers.

The role focuses on data entry, accuracy, and efficient processing, with hours 8:30am–4:30pm, Monday to Friday, based at the Bendigo office and working with dedicated volunteers to protect communities across Victoria.