Farmstay & Park Operations Lead

Village Roadshow Limited; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited park entry

Complimentary passes for family and朋友

Discounts on food, beverage, retail, &

Job summary

Paradise Country in Oxenford on the Gold Coast is seeking a dedicated Farmstay and Park Operations Supervisor. You’ll support the Park and Accommodation Manager, lead a team, and help ensure safety, service and a memorable guest experience across Farmstay and park operations.

This full-time role requires hands-on leadership, strong guest service, and the ability to coordinate across departments, with flexibility for weekends and evenings.

Qualifications

• Blue Card is essential (cost noted).
• Supervisory or team leadership experience in tourism, attractions, hospitality or related operations.
• Strong organisation and time management skills to prioritise changing needs and problems.
• Excellent guest service with a friendly, professional approach.
• Strong teamwork and written and verbal communication skills.
• Intermediate computer skills: Word, Excel, Outlook.
• Flexibility to work across Farmstay and Park operations, including weekends and evenings.
• Current First Aid and CPR qualifications or willingness to obtain.
• Knowledge of Paradise Country operations and animal-based attractions is advantageous.

Responsibilities

• Support the Park and Accommodation Manager with day-to-day Park and Farmstay operations, including opening, closing and supervisory coverage.
• Lead and allocate team members, providing coaching and training to deliver Safety, Service and Fun.
• Maintain visible leadership, monitor guest service, safety, cleanliness and presentation.
• Support Farmstay operations, including reception, guest arrivals and departures, housekeeping, activities and guest requests.
• Support Admissions, Guest Services, Wildlife, Farm and Nursery, as well as events, holiday programs and Park initiatives.
• Completing incident reports, maintenance requests, handovers and operational documentation.
• Supporting the Emergency Response Team and assisting with incidents and emergencies within your training.

Skills

Leadership

Guest services

Communication

Time management

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Paradise Country in Oxenford on the Gold Coast is seeking a dedicated Farmstay and Park Operations Supervisor. You’ll support the Park and Accommodation Manager, lead a team, and help ensure safety, service and a memorable guest experience across Farmstay and park operations.

This full-time role requires hands-on leadership, strong guest service, and the ability to coordinate across departments, with flexibility for weekends and evenings.