Farmstay & Park Operations Supervisor (Internal)

Village Roadshow Theme Parks Pty; Gold Coast City; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Unlimited park entry

Complimentary passes for family and朋友

Discounts on food, beverage, retail &

Employee benefits app with 65+ major</

Team events and awards

Wellbeing support and EAP

Professional development opportunities

Job summary

Paradise Country on the Gold Coast is seeking a Farmstay and Park Operations Supervisor to support the Park and Accommodation Manager with day-to-day operations, safety and guest presentation. You’ll lead a hands-on team across Farmstay and Park tasks to deliver memorable country experiences.

This role requires strong leadership, guest service, and the ability to manage registrations, housekeeping, and events.

Qualifications

• Blue Card is essential and cost noted.
• Experience in tourism, attractions or hospitality operations.
• Strong organisation and decision-making skills.
• Excellent guest service and teamwork.
• Willingness to work weekends and evenings.

Responsibilities

• Support Park and Accommodation Manager with day-to-day Park and Farmstay operations.
• Lead and allocate team members; coaching and training to deliver Safety, Service and Fun.
• Maintain a visible leadership presence; monitor guest service, safety, cleanliness and presentation.
• Support Farmstay operations: reception, guest arrivals/departures, housekeeping.
• Support Admissions, Guest Services, Wildlife, Farm and Nursery and events.
• Complete incident reports, maintenance requests, handovers and operational documentation.
• Assist with incidents and emergencies within training.

Skills

Team leadership

Guest service

Safety awareness

Coaching

Problem solving

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Farmstay and Park Operations Supervisor

Full Time Salary

Paradise Country, Oxenford, Gold Coast

The Opportunity

Bring a little country charm to your working day and help create unforgettable guest experiences at Paradise Country! You’ll support the Park and Accommodation Manager in keeping day-to-day operations running smoothly. With a flexible, hands‑on approach, you’ll help ensure everything is safe, efficient and beautifully presented, so our guests can focus on making memories. From a fun‑filled day to a memorable Farmstay escape, you’ll help make every visit feel like a little slice of country paradise!

Key Responsibilities

Help keep the country charm flowing and the good times running smoothly! You’ll be:

• Supporting the Park and Accommodation Manager with day-to-day Park and Farmstay operations, including opening, closing and supervisory coverage.
• Leading and allocating team members, providing coaching and training to deliver Safety, Service and Fun.
• Maintaining a visible leadership presence, monitoring guest service, safety, cleanliness and presentation.
• Supporting Farmstay operations, including reception, guest arrivals and departures, housekeeping, activities and guest requests.
• Supporting Admissions, Guest Services, Wildlife, Farm and Nursery, as well as events, holiday programs and Park initiatives.
• Completing incident reports, maintenance requests, handovers and operational documentation.
• Supporting the Emergency Response Team and assisting with incidents and emergencies within your training.

What We’re Looking For

Ready to saddle up, lead the crew and create unforgettable country experiences? You’ll bring:

• Blue Card is essential* (Please be advised that the cost of a Blue Card is currently $108.30).
• Supervisory or team leadership experience in tourism, attractions, hospitality, accommodation or similar operations, with the ability to lead by example, delegate, coach and uphold standards across multiple areas.
• Strong organisation, time management and decision‑making skills to prioritise changing needs, solve problems and escape when required.
• Excellent guest service with a friendly, professional and solutions‑focused approach.
• Strong teamwork and written and verbal communication skills to collaborate across Paradise Country and the wider business, and complete reports and handovers.
• Intermediate computer skills, including Microsoft Word, Excel and Outlook.
• Flexibility to work across Farmstay and Park operations, including weekends, public holidays, early mornings and evenings as required.
• Current First Aid and CPR qualifications, or willingness to obtain them, are highly regarded.
• Knowledge of Paradise Country operations, guest experiences and animal‑based attractions is advantageous.

Your backstage pass to fun, friends and unforgettable memories!

• Unlimited free entry to our amazing theme parks!
• Earn complimentary passes to share with family and friends!
• Enjoy discounts on food & beverage, retail and animal experiences across our parks!
• Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers!
• Unique team events and awards, celebrating our people is part of the fun!
• Reward and recognition programs with prizes for outstanding contributions
• Wellbeing support with our on‑site team and 24/7 Employee Assistance Program (EAP)
• Professional development opportunities with internal training, we love to grow our talent!

At Village Roadshow Theme Parks, our purpose is simple: create joy and memories that last a lifetime. Every day, our team brings this to life across our iconic properties , from Warner Bros. Movie World and Sea World, to Wet’n’Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.

Working here isn’t just a job, it’s being part of a team that loves what they do, in a vibrant, fun, and supportive environment. You’ll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.

We value everyone’s unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply.

*The Queensland Government has increased enforcement of the Blue Card (Working with Children) No Card, No Start legislation. This position requires a Blue Card, as the role may include working with children. If you do not already possess a Blue Card, you can apply here: Queensland Blue Card Application