Family Support Worker

Premier Care of NSW PTY LTD; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Premier Care of NSW PTY LTD is seeking a compassionate Family Support Worker to assist welfare workers, social workers and coordinators by providing personalised care and support to clients and families. The role involves participant interviews, assessments, and contributing to program reviews with implementation and reporting.

The ideal candidate holds a Diploma or higher in Health, Community Services, Disability or related field and has at least one year of full-time experience, with strong

Qualifications

• Diploma or higher qualification in Health, Community Services, Disability, or related field.
• Minimum one (1) year of full-time relevant experience.
• Strong verbal and written communication skills.
• Proven ability to work effectively within a multidisciplinary and culturally diverse team.
• Understanding of NDIS and Aged Care frameworks, and client-centered care principles.

Responsibilities

• Interview participants and assess the nature and extent of their difficulties.
• Gather information from NDIS and My Aged Care Plans to assist Welfare Workers and understand participant circumstances, entitlements and stakeholders.
• Develop and implement tailored support programs that align with existing NDIS/Aged Care plans.
• Monitor clients' progress and provide regular reports to Welfare Workers, Coordinators, and family members with up-to-date records.
• Gather client feedback to enhance service delivery and respond to evolving client needs and preferences.
• Liaise with welfare workers, social workers, case workers and coordinators to ensure coordinated service delivery and refer participants to relevant agencies when required.

Skills

Verbal & written communication

Team collaboration

NDIS knowledge

Education

Diploma or higher qualification in Health, Community Services, Disability, or related field

Job description

Premier Care of NSW PTY LTD - Prestons NSW

Premier Care of NSW is seeking a compassionate and experienced Family Support Worker to assist welfare workers, social workers and coordinators by providing clients and their families personalised care and support. As a Family Support Worker you will be responsible for participant interviews, assessments and assisting with program reviews which will include implementation and reporting.

Key responsibilities

Assist Welfare Workers and Coordinators in interviewing participants and assess the nature and extent of their difficulties.

Gather information from NDIS and My Aged Care Plans to assist Welfare Workers and understand the participant circumstances, entitlements and stakeholders.

In consultation with Welfare Workers and Coordinators, assist in developing and implementing tailored support programs that align with existing NDIS/Aged Care plans.

Monitor clients' progress in alignment with their support plans and provide regular reports to Welfare Workers, Coordinators, and family members. This includes maintaining accurate and up-to-date client records, case notes, and support documentation.

Gather client feedback to assist in enhancing service delivery and to help respond to evolving client needs and preferences.

Liaise and collaborate with welfare workers, social workers, case workers and coordinators to ensure coordinated service delivery and refer participants to relevant agencies where required.

About you

Diploma or higher qualification in Health, Community Services, Disability, or related field.

Minimum one (1) year of full-time relevant experience.

Strong verbal and written communication skills.

Proven ability to work effectively within a multidisciplinary and culturally diverse team.

Understanding of NDIS and Aged Care frameworks, and client-centered care principles.