Family Support Worker

Easy Icare Pty Ltd; Melbourne; On-site; AUD 74,000 - 76,000; Full time

Job summary

Easy iCare Pty Ltd in Melbourne is seeking a dedicated Family Support Worker to assist guests with daily living tasks, mobility, meal preparation, and engagement in activities. You will work within a supportive team and adhere to NDIS guidelines, with a focus on safety and participant well-being.

Role requires Certificate III in Individual Support, 2+ years in disability services, and a current First Aid Certificate. Full-time, 38 hours per week, AUD remuneration with superannuation.

Qualifications

• Certificate III in Individual Support or higher.
• Minimum of 2 years working within Disability services; Family Services preferred.
• NDIS Worker Screening Check required.
• Ability to work independently or within a team.
• Advanced computer literacy.
• Current unrestricted Driver's Licence and First Aid Certificate.
• Approved AFP.

Responsibilities

• Assist with personal hygiene tasks such as washing hands, bathing, brushing teeth, and getting dressed.
• Adapt care based on individual guest needs and preferences.
• Assist guests with mobility aids and navigating ramps or stairs.
• Prepare and cook meals considering dietary requirements.
• Clean and maintain rooms, and report maintenance issues promptly.
• Support guests in participating in activities and coordinate with care teams.

Skills

Communication

Teamwork

Computer literacy

Patient care

Education

Certificate III in Individual Support

Tools

First Aid Certificate

Drivers Licence

NDIS Worker Screening Check

Job description

About the Organisation

Easy iCare is a disability support service committed to enhancing the lives of individuals with diverse abilities. We believe in fostering an inclusive and supportive environment where every individual can thrive and achieve their full potential.

The Family Support Workers responsibilities will include and not limited to

• Assist with personal hygiene tasks such as washing hands, bathing/showering, brushing teeth, and getting dressed.
• Adapt assistance based on the individual guest's needs and preferences.
• Aid guests in using mobility equipment like wheelchairs, walking sticks, and walking frames.
• Assist with mobility aids such as splints, braces, and shower chairs.
• Support guests in navigating ramps, stairs, and transportation.
• Accompany guests on shopping trips to supermarkets, cafes, and restaurants.
• Perform shopping tasks on behalf of guests as needed.
• Prepare and cook meals for guests, ensuring dietary preferences and restrictions are considered.
• Clean and maintain rooms, including vacuuming, mopping, and making beds.
• Report any maintenance issues to the house manager promptly.
• Assist guests in participating in a variety of in-house and community-based activities.
• Collaborate with guests to ensure their chosen activities align with their interests and preferences.
• Take responsibility for the occupational health and safety of oneself, team members, contractors, and visitors.
• Report any occupational health and safety incidents in a timely manner.
• Comply with workplace health and safety policies and procedures.
• Consistently attend scheduled weekly work sessions, ensure a positive participant experience, and comply with NDIS regulations.
• Responding to participant issues/incident reporting to ensure they are supported in a timely and professional manner.
• Liaising with participant allocations team, client service managers, participant plan nominees, and participants next-of-kin, to gather accurate details of the participant and their Care Plans.
• Coordinating with the Accounts & Payroll team, for shift verification and adjustments.
• monitoring and reporting on the progress of clients
• assessing community need and resources for health, welfare, housing, employment, training and other facilities and services with Support coordinator.
• Transport participants to appointments and community access, as per participant requirements.
• Relaying crucial updates and alerts to the Allocations Team.
• Supporting an inclusive participant-centric culture and proactive approach.
• Contributing to the provision of relevant information and reporting.
• Contributing to the process of documentation and continuous improvement activities.
• Providing information to and participating in different care teams as appropriate.

Qualifications, Skills, Experience, and Value-Add

1. Qualification required Certificate III in Individual Support and or higher

2. Minimum of 2 years working within the Disability services sector, preferred within Family Services;

3. NDIS Workers Screening Check (Required)

4. Ability to work independently or within a team;

5. Advanced computer and literacy skills;

6. Knowledge of community agencies, with the ability to identify and coordinate a range of appropriate services relevant to the needs of clients;

7. Current unrestricted Drivers Licence and First Aid Certificate;

8. Approved AFP

Benefits

Successful candidates can anticipate a competitive remuneration package of AUD$74,000- AUD$76,000 per annum, plus superannuation, for a full-time permanent position spanning 38 hours per week.

• Interview clients and assess the nature and extent of difficulties with the support Coordinator
• Understanding participant NDIS Plans, goals, and Care Plans, to ensure shift tasks are met.
• Personal care, manual handling, and medication administration.