Community Services Partner

CareFirst Community; Mackay Regional; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Supportive team environment

Professional development opportunities

Employee assistance programmes

Descripción de la vacante

CareFirst Community is seeking a Community Services Partner to coordinate safe, person-centred supports for NDIS participants and aged care clients. You will plan, monitor and review services with families and professionals, upholding rights, dignity and informed choice.

You will liaise with families, coordinate referrals, manage risks and contribute to a collaborative, compliant team. A current driver license and working with children/card clearances are required.

Formación

• Familiar with NDIS and Aged Care Standards and Code of Conduct.
• Ability to coordinate client intake, referrals and service delivery.
• Current NDIS Worker Screening Clearance and Working with Children/Blue Card.
• Current Australian Driver's Licence and reliable vehicle.
• Willingness to obtain further qualifications within 12 months.

Responsabilidades

• Complete intake, assessments, care and service planning, reviews and related documentation.
• Develop and review individualised care plans reflecting needs, funding and service agreements.
• Monitor service quality, safety, satisfaction and progress toward goals.
• Respond to changing needs, incidents and service disruptions.
• Coordinate with families, professionals and providers for referrals or advice.
• Escalate unmet needs, gaps, funding concerns and risks.
• Collaborate with Service Delivery Coordinator to address concerns and improve outcomes.
• Participate in rotating on-call roster.

Conocimientos

Strong communication

Relationship-building

Team collaboration

Attention to detail

NDIS/Aged Care standards knowledge

Educación

Certificate III Independent Support in Disability

First Aid & CPR certificate

NDIS Worker Screening Clearance

Descripción del empleo

The Community Services Partner is responsible for coordinating safe, person-centred services that align with each individual's needs, preferences, and goals. Working collaboratively with NDIS participants, aged care clients, and their families, they plan, monitor, and review supports to ensure high-quality outcomes while promoting and safeguarding each person's rights, dignity, privacy, independence, informed choice, cultural identity, and professional boundaries.

Key responsibilities

• Complete intake, assessments, care and service planning, reviews and other client-related documentation
• Develop and review individualised care and support plans that reflect assessed needs, goals, preferences, funding and service agreements with clear instructions for support workers
• Maintain regular contact and monitor service quality, safety, satisfaction and progress towards the individuals goals
• Respond to changing needs, incidents, hospital admissions and service disruptions
• With consent, liaise with families, representatives, professionals and external providers, coordinating referrals or specialist advice where required
• Escalate unmet needs, service gaps, funding concerns and significant risks
• Liaise with Service Delivery Coordinator to address client and service-related concerns, manage risks and work to improve participant outcomes
• Participate in rotating on-call roster

About you

• Able to work collaboratively with co-workers, work autonomously and liaise with both internal and external stakeholder
• Understanding of both the NDIS & Aged Care Standards & Code of Conduct
• Ability to coordinate client intake, referrals, service delivery, identify change in client needs or emerging risks and elevate concerns
• Strong communication and relationship-building skills
• Ability to monitor quality of care and services, maintain accurate client records and work within required timeframes
• Current NDIS Worker Screening Clearance
• Current Working with Children/Blue Card
• Current First Aid & CPR certificate
• Current and valid Australian Drivers Licence
• Reliable, registered vehicle
• Current and valid Comprehensive Car Insurance
• Certificate III Individual Support in Disability desirable or willing to obtain within 12 months of commencement date
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA), where applicable
• Any other licence, clearance, registration, qualification or standard credential reasonably required by law, a regulatory authority or the inherent requirements of the position

What we Offer

At CareFirst Community, we believe in creating a supportive and inclusive workplace where our employees thrive. We offer a range of benefits designed to support your wellbeing and professional development, including:

• Flexible working arrangements that support work-life balance
• A supportive and collaborative team environment where your contributions are valued
• Opportunities for professional development and skills enhancement
• Access to employee assistance programmes and wellbeing initiatives
• A workplace culture that prioritises respect, inclusivity and community service
• Competitive remuneration in line with industry standards