Family and Carer Support Worker

Stride; Brisbane; On-site; AUD 39,000 - 48,000; Part time

Benefits offered by this job

Salary packaging options up to $15,899

Meals & entertainment allowance up to

Leave loading 17.5%

Stride Rewards discounts

Wellbeing leave day

Additional leave days (pro rata)

Paid parental leave

Training and career development

Job summary

Stride is seeking a part-time Support Worker to assist children, young people and families through the Stride Kids service. You will help families engage with care pathways, coordinate services and advocate for access to supports in a welcoming, family‑centred environment.

The role emphasises collaboration with clinicians, schools and community organisations, with focus on reducing barriers and promoting coordinated care while maintaining accurate records and contributing to a positive, safe

Qualifications

• Diploma in mental health or related discipline (ideally a completed degree).
• Experience as a Support Worker or related role.
• Understanding of mental illness and disabilities and their impact on individuals, families and communities.
• Knowledge of drugs, alcohol and illicit drug use impacting health.
• Experience in group facilitation.
• Ability to work autonomously, under supervision and as part of a team.
• Excellent listening, empathy and communication skills.
• Strong negotiation, problem solving and time management.
• Experience with families, carers, government agencies and community services.
• Willingness to abide by Disability Services Acts and WH&S Act.
• Competence with Microsoft Office.
• Must be eligible to apply/currently hold a Blue Card.
• Must hold/be willing to apply for NDIS worker screening clearance.
• Current Driver's license

Responsibilities

• Support children, young people, families and carers to engage with Stride Kids service and create a welcoming experience.
• Work with families to engage the service, navigate referrals and reduce barriers to care.
• Provide practical, emotional and systems-based support including advocacy and service coordination.
• Support intake, engagement and transition for children, young people and families.
• Develop collaborative relationships with clinicians, schools and community organisations.
• Attend and contribute to community and interagency meetings.
• Respond to issues raised by clients, carers, families and stakeholders.
• Maintain accurate documentation and contribute to a positive team environment.

Skills

Listening skills

Empathy

Communication

Autonomous work

Education

Diploma in mental health

Degree preferred

Tools

Microsoft Office

Job description

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

On offer:

• Based in Paddington, QLD
• Permanent, part-time (0.6 FTE) opportunity
• Paying on SCHADS Level 3 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Support children, young people, families, and carers as they engage with the Stride Kids service, helping create a welcoming, connected, and family-inclusive experience.
• Work alongside families to support engagement with the service, assist with navigating referral pathways and community supports, and reduce barriers to accessing care.
• Provide practical, emotional, and systems-based support to families and carers, including advocacy, service coordination, and linking with relevant supports where appropriate.
• Support intake, engagement, and transition processes for children, young people, and families entering or exiting the service.
• Develop and maintain collaborative relationships with clinicians, schools, community organisations, and other stakeholders to support coordinated care.
• Attend and contribute to community and interagency meetings on behalf of the service to strengthen partnerships and referral pathways.
• Respectfully and effectively respond to issues raised by clients, carers, family members, and community stakeholders.
• Maintain accurate documentation and contribute to a positive, safe, and supportive team environment.

Requirements:

• Minimum of a Diploma in mental health or community services related discipline (ideally a completed Degree)
• Previous experience in a Support Worker, or related, role
• In- depth understanding of issues pertaining to mental illness/or disabilities and their impact on individuals, families and communities.
• Background knowledge and understanding of drugs, alcohol and illicit drug use impacting upon the health of individuals and families
• Experience ingroup facilitation
• The ability to work autonomously, under supervision and as part of a team.
• Demonstrated effective listening, empathy and communication skills
• Excellent negotiation, problem solving and decision making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
• Demonstrated ability to work with families, carers, government agencies and community services
• Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
• Competence with Microsoft Office
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• Current Driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecovery,Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

07 November 2026.