Family And Carer Support Worker

Stride Mental Health; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

Stride Mental Health is seeking a dedicated Support Worker to assist families accessing the Stride Kids service. You will help with referrals, coordinate services and advocate for families within a child-centred, inclusive framework.

Role involves collaborating with clinicians, schools and community partners, attending interagency meetings, and maintaining clear records while supporting a positive, safe team culture.

Qualifications

• Diploma in mental health or community services (Degree preferred).
• Experience in a Support Worker or related role.
• Understanding of mental illness and disability impacts.
• Knowledge of drugs, alcohol and illicit drug use.
• Experience in group facilitation.
• Ability to work autonomously and as part of a team.
• Strong listening, empathy and communication skills.
• Excellent negotiation, problem solving and time management.
• Ability to engage with families, carers and community services.

Responsibilities

• Support children, young people and families to engage with the Stride Kids service.
• Assist families with referral pathways and accessing community supports.
• Provide advocacy, service coordination and linkages to supports.
• Support intake, engagement and transition processes.
• Develop collaborative relationships with clinicians, schools and community partners.
• Attend interagency meetings and contribute to partnerships.
• Respond to issues raised by clients and stakeholders.
• Maintain accurate documentation and uphold a safe team environment.

Skills

Empathy

Communication

Listening

Time management

Negotiation

Problem solving

Education

Diploma in mental health or community services

Degree ideal

Tools

Microsoft Office

Job description

Role overview

• Support children, young people, families, and carers as they engage with the Stride Kids service, helping create a welcoming, connected, and family-inclusive experience.
• Work alongside families to support engagement with the service, assist with navigating referral pathways and community supports, and reduce barriers to accessing care.
• Provide practical, emotional, and systems-based support to families and carers, including advocacy, service coordination, and linking with relevant supports where appropriate.
• Support intake, engagement, and transition processes for children, young people, and families entering or exiting the service.
• Develop and maintain collaborative relationships with clinicians, schools, community organisations, and other stakeholders to support coordinated care.
• Attend and contribute to community and interagency meetings on behalf of the service to strengthen partnerships and referral pathways.
• Respectfully and effectively respond to issues raised by clients, carers, family members, and community stakeholders.
• Maintain accurate documentation and contribute to a positive, safe, and supportive team environment.

Requirements

• Minimum of a Diploma in mental health or community services related discipline (ideally a completed Degree)
• Previous experience in a Support Worker, or related, role
• In-depth understanding of issues pertaining to mental illness/or disabilities and their impact on individuals, families and communities.
• Background knowledge and understanding of drugs, alcohol and illicit drug use impacting upon the health of individuals and families
• Experience ingroup facilitation
• The ability to work autonomously, under supervision and as part of a team.
• Demonstrated effective listening, empathy and communication skills
• Excellent negotiation, problem solving and decision making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
• Demonstrated ability to work with families, carers, government agencies and community services
• Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
• Competence with Microsoft Office
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• Current Driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.