Residential Support Worker

Stride Mental Health; Logan City; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Stride Rewards

Training & career development

Salary packaging options

Job summary

Stride Mental Health in Park Ridge, Queensland, is seeking a casual support worker to provide high-quality services to adults and young people in supported accommodation. You will work in a collaborative recovery model, helping clients with daily living skills, personal hygiene and community connections while encouraging independence and healthy living.

A Cert IV in mental health or related discipline is required, with empathy, advocacy, and privacy awareness essential.

Qualifications

• Cert IV in mental health or related discipline (diploma or Bachelors preferred)
• Proven listening, empathy and communication skills
• Experience supporting people with mental illness
• Ability to stay calm and handle distressed people
• Understanding of privacy and duty of care principles
• Ability to link participants with community resources
• Experience working with families, carers, agencies and community services
• Willingness to abide by Disability Services Acts and WH&S Act
• Current Microsoft Office competence

Responsibilities

• Provide quality support and services to people with a mental illness in supported accommodation
• Deliver client-focused, community-oriented, and sensitive support
• Help maintain key relationships to facilitate independent living
• Increase access and equity within a collaborative recovery model
• Assist people with mental illness to improve daily living skills
• Encourage personal hygiene and healthy living habits
• Encourage participation in daily household tasks
• Mentor clients in building productive relationships and conflict resolution

Skills

Empathy

Effective listening

Communication

Calm under pressure

Teamwork

Microsoft Office

Education

Cert IV in mental health or related discipline

Tools

Microsoft Office

Job description

About Us

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

On Offer

• Based in Park Ridge. QLD
• Casual opportunity available
• Paying on SCHADS Level 3 plus Super
• May be eligible for salary packaging options (up to $15,899 tax free!)
• Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
• Supportive team environment
• Excellent training and career development

Role Overview

• Provide quality support and services to people with a mental illness, who live in supported accommodation.
• Provide support that is client focused, community oriented, and sensitive.
• Assist people with a mental illness to maintain key organisational and other relationships, which facilitate independent living.
• Increase access and equity for clients within a "collaborative recovery model of psychosocial rehabilitation".
• Assist people with mental illness to improve daily living skills.
• Encourage clients to practice personal hygiene and educate on healthy living habits
• Encourage clients to assist in daily household tasks.
• Mentor clients in building productive relationships and using effective conflict resolution strategies.

Requirements

• Minimum of Cert IV in mental health or community services related discipline (ideally a completed diploma or Bachelors)
• Demonstrated effective listening, empathy and communication skills
• Experience in working with people experiencing mental illness
• Ability to think and act calmly and deal sensitively with distressed people
• Understanding of the principles of duty of care, rights to privacy and confidentiality
• Ability to help program participants link in with other relevant community resources and to promote the rights, responsibilities and recovery of program participants
• Demonstrated ability to work with families, carers, government agencies and community services
• Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
• Competence with Microsoft Office
• Must be available for overnight shifts
• Must be available to work a rotating 24/7 roster
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• Current driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

28 October, 2026.

Any queries please [e-mail]