Facility Coordinator

ISS Facility Services Australia and New Zealand; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

ISS Facility Services Australia and New Zealand in Melbourne's CBD is seeking a proactive Facilities Coordinator to support day-to-day operations at a premium commercial site. You will coordinate hard and soft services, maintain asset registers, and foster strong stakeholder relationships to deliver compliant, customer-focused facilities services.

Reporting to the Facilities Manager, you will help with safety, quality control and audits, assist with budget tracking and vendor coordination, and

Qualifications

• Certificate or Diploma in Facilities Management or related field preferred.
• Experience in facilities coordination or administration.
• Familiarity with OH&S Act, ISO standards, and compliance requirements.
• Experience liaising with contractors and supporting service delivery.

Responsibilities

• Daily operations — Coordinating hard and soft services to maintain building operations.
• Asset management — Maintaining asset registers and lifecycle planning support.
• Contractor coordination — Assisting with subcontractor management and compliance checks.
• Safety & compliance — Supporting WHS, environmental, and quality control processes.
• Reporting — Monitoring KPIs, customer satisfaction, and audits/documentation.
• Maintenance response — Coordinating urgent maintenance requests and defects.
• Budget support — Assisting with consumables and minor works budget tracking.

Skills

Facilities coordination

Administrative support

Stakeholder management

OH&S knowledge

Contractor liaison

Education

Certificate or Diploma in Facilities Management or related field

Tools

Microsoft Office

Job description

ISS is a global leader in integrated facilities services, dedicated to creating safe, efficient, and welcoming environments for our clients and their people. We are seeking a proactive Facilities Coordinator to support day-to-day operations at a premium commercial site in Melbourne's CBD.

This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and takes pride in delivering high-quality, compliant, and customer-focused facilities services.

The Opportunity

Reporting to the Facilities Manager / Key Account Manager, you will play a key role in ensuring seamless operational delivery across maintenance, compliance, and soft services.

Your responsibilities will include:

• Daily operations — Coordinating hard and soft services to maintain smooth building operations.
• Asset management — Maintaining accurate asset registers and supporting lifecycle planning.
• Contractor coordination — Assisting with subcontractor management, compliance checks, and accreditation tracking.
• Safety & compliance — Supporting WHS, environmental, and quality control processes.
• Reporting — Monitoring KPIs, customer satisfaction, and maintaining documentation for audits and inspections.
• Maintenance response — Coordinating urgent maintenance requests and defect works.
• Budget support — Assisting with consumables and minor works budget tracking.

About You

You bring strong organisational capability, a customer-focused mindset, and the ability to work under pressure while maintaining accuracy and professionalism.

Key strengths include:

• Organisation & time management
• Clear communication with internal teams and external vendors
• Understanding of ISO & WHS standards
• Systems proficiency including Microsoft Office
• Problem-solving and adaptability

Qualifications & Experience

• Certificate or Diploma in Facilities Management or related field (preferred)
• Experience in facilities coordination or administration
• Familiarity with OH&S Act, ISO standards, and compliance requirements
• Experience liaising with contractors and supporting service delivery

What Success Looks Like

• Timely and accurate coordination of facilities services
• Strong stakeholder relationships and positive feedback
• Compliance with safety and environmental standards
• High-quality record-keeping and reporting

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted