Facilities Support Coordinator

Awp Australia Pty Ltd; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Fridays work from home

Job summary

Allianz Group in Brisbane seeks a Facilities Coordinator to keep daily office operations running smoothly and to be the face of our Brisbane office. This hands-on role balances reception duties, facilities administration, and employee support in a busy corporate environment.

The role involves welcoming guests, coordinating meetings, managing access, and supporting workplace services with a strong focus on customer experience and pragmatic problem-solving.

Qualifications

• Minimum 2 years' experience in Facilities Management, Workplace Services, Corporate Reception, Office Coordination, or a similar role.
• Strong customer service mindset and ability to build positive relationships.
• Excellent communication and interpersonal skills.
• High level of organisation and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Outlook, Word, Excel, and Teams.
• Experience working with facilities, visitor management, or service request systems is advantageous.
• Professional, reliable, and discreet approach.
• A proactive attitude and willingness to take ownership of workplace initiatives.

Responsibilities

• Provide a professional and welcoming reception experience for visitors, clients, and employees.
• Manage visitor registration, access, and security procedures.
• Coordinate meeting room bookings, setup, and readiness.
• Arrange catering, transportation, and hospitality services for meetings and events.
• Manage incoming and outgoing mail, courier, and postal services.
• Create and maintain employee and visitor access badges.
• Coordinate office maintenance requests and ensure timely issue resolution.
• Liaise with landlords, building management, contractors, and service providers.
• Support office moves, seating arrangements, and workspace planning activities.
• Conduct workplace inspections and assist with health and safety initiatives.
• Support emergency preparedness and workplace compliance activities.
• Track energy, water, and waste consumption data and support sustainability initiatives.
• Raise purchase requisitions and support facilities-related invoicing and administration.
• Maintain facilities records, documentation, and reporting.
• Provide exceptional customer service and respond to workplace-related enquiries.
• Assist with office events, employee engagement activities, and general workplace support.

Skills

Facilities management

Customer service

Communication

Organisational skills

Multitasking

MS Office

Visitor management

Tools

MS Office

Job description

Brisbane | Full-Time | 4 Days Office + Fridays Work From Home

Are you a highly organised and customer-focused professional who enjoys creating a welcoming and efficient workplace environment?

We're looking for a Facilities Coordinator to join our team and be the face of our Brisbane office. This is a diverse and hands-on role, ideal for someone who enjoys balancing reception responsibilities, workplace coordination, facilities administration, and employee support.

With four days per week based in our office reception area and Fridays working from home, this opportunity offers the perfect blend of workplace engagement and flexibility.

About the Role

As the Facilities Coordinator, you will play a key role in ensuring the smooth day-to-day operation of our workplace. Acting as the first point of contact for employees, visitors, contractors, and service providers, you'll help create a positive workplace experience while supporting facilities operations across the business.

No two days are the same. From welcoming guests and managing meeting rooms through to coordinating maintenance requests and supporting workplace services, you'll be at the heart of keeping our office running efficiently.

Key Responsibilities

• Provide a professional and welcoming reception experience for visitors, clients, and employees.
• Manage visitor registration, access, and security procedures.
• Coordinate meeting room bookings, setup, and readiness.
• Arrange catering, transportation, and hospitality services for meetings and events.
• Manage incoming and outgoing mail, courier, and postal services.
• Create and maintain employee and visitor access badges.
• Coordinate office maintenance requests and ensure timely issue resolution.
• Liaise with landlords, building management, contractors, and service providers.
• Support office moves, seating arrangements, and workspace planning activities.
• Conduct workplace inspections and assist with health and safety initiatives.
• Support emergency preparedness and workplace compliance activities.
• Track energy, water, and waste consumption data and support sustainability initiatives.
• Raise purchase requisitions and support facilities-related invoicing and administration.
• Maintain facilities records, documentation, and reporting.
• Provide exceptional customer service and respond to workplace-related enquiries.
• Assist with office events, employee engagement activities, and general workplace support.

What You'll Bring

• Minimum 2 years' experience in Facilities Management, Workplace Services, Corporate Reception, Office Coordination, or a similar role.
• Strong customer service mindset and ability to build positive relationships.
• Excellent communication and interpersonal skills.
• High level of organisation and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Outlook, Word, Excel, and Teams.
• Experience working with facilities, visitor management, or service request systems is advantageous.
• Professional, reliable, and discreet approach.
• A proactive attitude and willingness to take ownership of workplace initiatives.

What's on Offer

• Hybrid working arrangement with Fridays working from home.
• Opportunity to be the face of a professional corporate office.
• Collaborative and supportive team environment.
• Broad and varied role with exposure to workplace operations and facilities management.
• Opportunity to contribute to employee experience and workplace improvement initiatives.
• Long-term career development within a global organisation.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.