Facilities Site Lead: On-Site Ops & Service Excellence

JLL; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave

Health insurance discounts

Social club

Employee assistance program

EV novated lease

Volunteer time off

Career opportunities

Premium offices

Job summary

JLL is seeking a Site Lead to manage on-site operations across the Marsh ANZ portfolio in Sydney. You will lead integrated FOH and BOH services, coordinate vendors, and drive safe, efficient, compliant workplace operations while meeting client expectations.

You will oversee governance, KPI reporting, and continuous improvement, partnering with landlords, tenants, and internal teams to deliver a premium workplace experience. On-site role based in Sydney, NSW.

Qualifications

• 3–5 years’ experience within facilities management, workplace operations, hospitality, property management, or corporate services environments.
• Experience supporting integrated FOH and BOH workplace operations within a corporate or IFM environment.
• Strong understanding of facilities operations, vendor coordination, procurement, and compliance requirements.
• Demonstrated ability to utilise workplace technologies and systems to improve operational delivery and efficiencies.
• Strong stakeholder management, communication, organisational, and problem-solving skills.
• Ability to manage competing priorities within fast-paced operational environments.

Responsibilities

• Lead integrated FOH and BOH workplace operations to deliver consistent, high-quality workplace experiences across assigned sites.
• Provide operational guidance to workplace teams, contractors, and vendors to ensure service consistency, operational efficiency, and adherence to workplace standards.
• Proactively manage workplace requests, operational issues, service escalations, and business continuity matters to minimise disruption to workplace operations.
• Foster a collaborative and customer-focused culture that promotes accountability, responsiveness, and service excellence.
• Monitor and support achievement of workplace operational KPIs, service standards, compliance obligations, and customer experience outcomes.
• Coordinate day-to-day facilities operations including maintenance activities, contractor access, workplace inspections, office services, and smart office initiatives.
• Manage relationships with landlords, managing agents, vendors, contractors, and service providers to support operational, tenancy, and workplace requirements.
• Coordinate delivery of Principal and Managing Agent services including workplace operations, catering, pantry services, transport coordination, mailroom, and security support where applicable.
• Support procurement activities including quotations, purchase orders, invoice processing, accruals, expenditure tracking, and vendor performance management through approved systems.
• Support vendor performance reviews, contractor compliance activities, and operational service audits to ensure services are delivered in accordance with contractual obligations and workplace standards.

Skills

Facilities management

Vendor coordination

Stakeholder management

FOH/BOH operations

Contractor oversight

Tools

Corrigo

Azara

EMS

OBSI

Job description

JLL is seeking a Site Lead to manage on-site operations across the Marsh ANZ portfolio in Sydney. You will lead integrated FOH and BOH services, coordinate vendors, and drive safe, efficient, compliant workplace operations while meeting client expectations.

You will oversee governance, KPI reporting, and continuous improvement, partnering with landlords, tenants, and internal teams to deliver a premium workplace experience. On-site role based in Sydney, NSW.