Facilities Site Lead

JLL; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career opportunities with Australia’s#

Premium offices

Job summary

JLL in Melbourne is seeking a Site Lead to act as the primary on‑site operations lead for the Marsh ANZ portfolio. You will oversee integrated FOH and BOH workplace operations, ensuring safe, efficient and compliant service delivery across assigned locations, with a focus on governance and client expectations.

You will manage vendors, coordinate service delivery, support budgeting and governance activities, and drive continuous improvement in workplace experiences for occupants and colleagues

Qualifications

• 3–5 years’ experience in facilities management or related corporate services.
• Experience leading integrated FOH and BOH workplace operations.
• Strong vendor coordination, procurement, and compliance knowledge.

Responsibilities

• Lead integrated FOH and BOH operations to deliver consistent workplace experiences.
• Provide operational guidance to teams, contractors and vendors for service consistency.
• Manage requests, issues, escalations and business continuity to minimise disruption.
• Foster a customer‑focused culture with accountability and service excellence.
• Coordinate day‑to‑day facilities activities, inspections and vendor services.
• Support procurement activities and manage vendors through approved systems.
• Build relationships with client stakeholders, occupants and internal teams.
• Coordinate health, safety, compliance, and risk management activities.

Skills

Team leadership

Operations management

Vendor coordination

Stakeholder management

Facilities operations

Tools

Corrigo

Azara

EMS

OBS I

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What This Job Involves

The Site Lead supports the ANZ Lead in delivering integrated workplace and facilities operations across the Marsh ANZ portfolio. The role acts as the primary on‑site JLL operational lead for assigned locations, ensuring workplace operations are delivered safely, efficiently, compliantly, and in alignment with contractual obligations, operational standards, and client expectations.

The role is responsible for leading integrated Front of House (FOH) and Back of House (BOH) workplace operations, managing service delivery outcomes, coordinating vendors and workplace services, supporting operational governance, and delivering a high‑quality workplace experience across both directly managed and coordinated service delivery models.

What your day‑to‑day will look like:

Team Leadership and Management

• Lead integrated FOH and BOH workplace operations to deliver consistent, high[1]quality workplace experiences across assigned sites.
• Provide operational guidance to workplace teams, contractors, and vendors to ensure service consistency, operational efficiency, and adherence to workplace standards.
• Proactively manage workplace requests, operational issues, service escalations, and business continuity matters to minimise disruption to workplace operations.
• Foster a collaborative and customer‑focused culture that promotes accountability, responsiveness, and service excellence.
• Monitor and support achievement of workplace operational KPIs, service standards, compliance obligations, and customer experience outcomes.

Facilities and Vendor Management

• Coordinate day‑to‑day facilities operations including maintenance activities, contractor access, workplace inspections, office services, and smart office initiatives.
• Manage relationships with landlords, managing agents, vendors, contractors, and service providers to support operational, tenancy, and workplace requirements.
• Coordinate delivery of Principal and Managing Agent services including workplace operations, catering, pantry services, transport coordination, mailroom, and security support where applicable.
• Support procurement activities including quotations, purchase orders, invoice processing, accruals, expenditure tracking, and vendor performance management through approved systems.
• Support vendor performance reviews, contractor compliance activities, and operational service audits to ensure services are delivered in accordance with contractual obligations and workplace standards.

Client & Stakeholder Management

• Build and maintain effective relationships with client stakeholders, occupants, guests, landlords, vendors, and internal teams.
• Deliver a customer‑focused workplace experience through proactive engagement, workplace events, client functions, and occupancy experience initiatives.
• Support the ANZ Lead with operational governance activities including MBRs, QBRs, KPI reporting, stakeholder communications, and service delivery reviews.
• Analyse operational trends and service performance metrics to support informed decision‑making and continuous service improvement.
• Collaborate with regional workplace teams, shared services functions, and account leadership to ensure consistency in operational delivery across the Marsh ANZ portfolio.

Compliance, Risk and Safety

• Coordinate health, safety, environmental, compliance, and risk management activities across assigned facilities in accordance with regulatory, client, and JLL requirements.
• Support emergency preparedness activities, contractor compliance, workplace inspections, incident management, corrective actions, and operational risk mitigation activities.
• Ensure vendors and service providers operate in accordance with contractual obligations, operational procedures, and safety standards
• Maintain accurate compliance documentation, operational records, audit requirements, and contractor certifications.
• Escalate operational, compliance, financial, or service delivery risks to the ANZ Lead with recommended mitigation actions.

Operational Administration, Reporting and Technology

• Utilise workplace technology platforms including Corrigo, Azara, EMS, OBSI, procurement systems, and security platforms to manage operational requests, reporting, compliance tracking, and service delivery activities.
• Prepare operational reporting including workplace utilisation, visitor analytics, EMS reporting, service performance metrics, dashboards, and expenditure tracking and reporting.
• Support budgeting activities, annual purchase orders, invoice reconciliation, operational reporting, and governance administration.
• Leverage workplace technologies, operational insights, and reporting tools to improve service delivery, workplace experience, and operational efficiency.
• Identify and support continuous improvement initiatives, process enhancements, and technology‑enabled ways of working across workplace operations.

Sound like you? To apply you need to be:

• 3–5 years’ experience within facilities management, workplace operations, hospitality, property management, or corporate services environments.
• Experience supporting integrated FOH and BOH workplace operations within a corporate or IFM environment.
• Strong understanding of facilities operations, vendor coordination, procurement, and compliance requirements.
• Demonstrated ability to utilise workplace technologies and systems to improve operational delivery and efficiencies.
• Strong stakeholder management, communication, organisational, and problem[1]solving skills.
• Ability to manage competing priorities within fast‑paced operational environments.
• Proficient in Microsoft Office and workplace systems including procurement, EMS, and security platforms – advantage

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.