Facilities Services Officer

murdoch; Perth; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Flexible work arrangements

Cultural Load allowance

Indigenous Language Allowance

Salary packaging options

Employee Assistance Program

On-campus services

Job summary

Murdoch University is seeking a Facilities Services Officer based at the service centre to coordinate maintenance requests and contractor activities across campuses, while delivering front-line customer service. You will manage work orders, inductions and compliance processes to ensure timely and accurate record-keeping.

The role emphasizes strong communication, time management and data entry skills, supporting the Campus Development and Facilities Maintenance teams in a dynamic university

Qualifications

• Certificate IV qualification with relevant Facilities Management work experience.
• Proficiency in Microsoft Office applications and database-style software to convey information and maintain records.
• Ability to be self-organised and manage time effectively, prioritising workloads to meet deadlines.
• Highly effective communication, customer service and interpersonal skills with the University community.
• Ability to enter data accurately and produce basic reports for management use.

Responsibilities

• Coordinate maintenance requests, service enquiries and contractor activities across facilities, security, parking, grounds, cleaning and logistics.
• Provide a high-quality reception service to internal and external customers as the central contact point for the University.
• Raise and administer work orders through the maintenance management system and support service providers to close out maintenance works.
• Evaluate critical service interruptions and communicate updates to stakeholders via intranet, banners and email.
• Ensure contractor compliance with Murdoch guidelines, inductions, permits and attendance registers.

Skills

Customer service

Microsoft Office

Time management

Communication

Interpersonal skills

Education

Certificate IV in Facilities Management

Tools

Maintenance management system

Job description

About The Team

The Campus Development portfolio delivers infrastructure, maintenance and capital projects that support the University's growth, sustainability and long-term strategic goals, creating environments that enable learning, research and community engagement.

Your New Role!

The Facilities Services Officer provides frontline customer service and administrative support for Campus Development and Facilities Maintenance. Based at the University's service centre, the role coordinates maintenance requests, service enquiries and contractor activities across areas including facilities, security, parking, grounds, cleaning and logistics. The position also supports contractor compliance processes, inductions, permits and work order administration across all campuses.

Your Key responsibilities will include -

• Communicate directly with customers, contractors and internal personnel to streamline and optimise the logging, assignment, scheduling and follow-up of outstanding work requests
• Provide a high-quality reception service to external and internal customers in Facilities Management and Campus Development, acting as a central point of contact for the University while maintaining professionalism and customer service excellence
• Receive and manage service requests and maintenance tickets through the University's maintenance management system, raising and administering work orders as required, and working collaboratively with the Business Support team and service providers to support the delivery, completion and administrative close-out of maintenance works
• Evaluate critical service interruptions and communicate them clearly to the broader University and relevant stakeholders through intranet notifications, alert banners and email communications, ensuring timely dissemination of important information.
• Ensure contractors remain administratively compliant with Murdoch working guidelines and regulations, including maintaining and auditing the electronic attendance register, managing contractor inductions, updating the Contractor Management Presentation Induction and facilitating high-risk permit-to-work applications.
• Provide sound advice and clear explanations in relation to contractor management administration, relevant guidelines and associated Murdoch regulations.
• Act as custodian of the key management system and automated KeyWatcher cabinet, including governance of high-risk keys, access cards, audits, reporting, key reservations and authorisations.

Please refer to the Position Description for further details.

What We Offer You!

This Continuous, Full Time attracts a remuneration of $74,809 - $91,567 plus 17% employer superannuation contributions.

You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Flexible work arrangements
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Salary packaging options - such as purchasing leave, gym membership, car parking permit
• Employee Assistance Program
• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page !

What you’ll bring to the role:

• Completion of a Certificate IV qualification with relevant Facilities Management work experience, or an equivalent combination of relevant work experience and education/training.
• Demonstrated proficiency in Microsoft Office applications and database-style software to convey information and maintain accurate records.
• Ability to be self-organised and manage time effectively, including prioritising workloads to meet deadlines and competing records.
• Highly effective communication, customer service and interpersonal skills, with demonstrated ability to interact constructively and collaboratively with the University community.
• Proven ability to enter data accurately and produce basic reports for management use in measuring perfo