Facilities Services Officer

Murdoch University; Perth; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging options

Employee Assistance Program

On-campus services

Job summary

Murdoch University is seeking a Facilities Services Officer to provide frontline customer service and administrative support across Campus Development and Facilities Maintenance. Based at the service centre, you will coordinate maintenance requests and contractor activities across multiple campus areas.

The role requires a Certificate IV in Facilities Management or equivalent, strong Microsoft Office skills, and excellent communication and time management.

Qualifications

• Completion of a Certificate IV qualification with relevant Facilities Management work experience, or an equivalent combination of relevant work experience and education/training.
• Demonstrated proficiency in Microsoft Office applications and database-style software to convey information and maintain accurate records.
• Ability to be self-organised and manage time effectively, including prioritising workloads to meet deadlines and competing records.
• Highly effective communication, customer service and interpersonal skills, with demonstrated ability to interact constructively and collaboratively with the University community.
• Proven ability to enter data accurately and produce basic reports for management use in measuring performance against service KPIs.
• Demonstrated ability to use initiative, take responsibility for tasks and solve problems effectively.
• Ability to work effectively and autonomously in a small, busy team environment.

Responsibilities

• The Facilities Services Officer provides frontline customer service and administrative support for Campus Development and Facilities Maintenance.
• The role coordinates maintenance requests, service enquiries and contractor activities across areas including facilities, security, parking, grounds, cleaning and logistics.
• The position also supports contractor compliance processes, inductions, permits and work order administration across all campuses.

Skills

Customer service

Time management

Interpersonal skills

Communication

Attention to detail

Education

Certificate IV qualification in Facilities Management

Tools

Microsoft Office

Job description

About The Team

The Campus Development portfolio delivers infrastructure, maintenance and capital projects that support the University’s growth, sustainability and long-term strategic goals, creating environments that enable learning, research and community engagement.

Your New Role!

The Facilities Services Officer provides frontline customer service and administrative support for Campus Development and Facilities Maintenance. Based at the University’s service centre, the role coordinates maintenance requests, service enquiries and contractor activities across areas including facilities, security, parking, grounds, cleaning and logistics. The position also supports contractor compliance processes, inductions, permits and work order administration across all campuses.

Please refer to the Position Description for further details.

What We Offer You!

This Continuous, Full Time attracts a remuneration of $74,809 – $91,567 plus 17% employer superannuation contributions.

You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Flexible work arrangements
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Salary packaging options – such as purchasing leave, gym membership, car parking permit
• Employee Assistance Program
• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page!

What you’ll bring to the role:

• Completion of a Certificate IV qualification with relevant Facilities Management work experience, or an equivalent combination of relevant work experience and education/training.
• Demonstrated proficiency in Microsoft Office applications and database-style software to convey information and maintain accurate records.
• Ability to be self-organised and manage time effectively, including prioritising workloads to meet deadlines and competing records.
• Highly effective communication, customer service and interpersonal skills, with demonstrated ability to interact constructively and collaboratively with the University community.
• Proven ability to enter data accurately and produce basic reports for management use in measuring performance against service KPIs.
• Demonstrated ability to use initiative, take responsibility for tasks and solve problems effectively.
• Ability to work effectively and autonomously in a small, busy team environment.

Please note, the successful candidate will be required to undertake a criminal record check in accordance with the University’s Criminal Record Screening Procedure and Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Carola Schwan, Business Manager Campus Development and quote JR105739 as the reference.

Applications Close on 18th September 2026 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.