Facilities Senior Lead

WeWork; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

WeWork in Australia is seeking an experienced Facilities Manager to own service delivery across multiple buildings in Melbourne and Brisbane. You will manage day-to-day operations, oversee third-party vendors, and ensure services meet standards while staying within budget.

Travel between markets is required; candidates should have 5+ years in facilities, strong communication, and a proactive approach to maintenance, safety, and sustainability.

Qualifications

• Experience operating workplaces with direct responsibility for facilities management, customer experience and/or building performance.
• Strong organisational skills and attention to detail.
• Strong written and verbal communication.

Responsibilities

• Take full ownership of day-to-day operational delivery of facilities services across dedicated buildings.
• Manage relationships and performance of vendors and SLAs to maximise value for money.
• Develop and implement preventative maintenance schedules in line with global standards.
• Manage annual operating budgets for facilities services and track expenditure.

Skills

Facilities management

Customer experience

Building performance

Organizational skills

Communication

Multitasking

Problem-solving

Team player

Attention to detail

Education

Bachelor's degree in facilities management or related

Job description

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

Responsible for Service Delivery of a cluster of buildings across markets in Melbourne and Brisbane, driving significant operational impact. Within their designated markets, they are accountable for overseeing third-party vendors in Cleaning and Facilities, Energy and Sustainability, and Capital Improvements, diligently monitoring operational expenditure and outcomes. This role acts as the central point of contact for assigned buildings, vendors, and stakeholders, with a strong focus on cultivating positive member experiences and a customer-centric approach.

Travel within these markets is a key requirement.

• Member Experience NPS
• Repair and Maintenance and Cleaning MX Satisfaction scores
• Operational Expenditure within 1.5% of budget
• Quality control of daily operations
• 100% completion of WHS audits including completion of all actions identified
• A trusted advisor and core partner to internal stakeholders
• Illustrates WeWork core values and strive to achieve our mission

Responsibilities include but are not limited to:

Service Delivery

• Take full ownership of the day-to-day operational delivery of all facilities services across dedicated buildings, encompassing planned and reactive maintenance management, cleaning services, office supplies and consumables provision, and utilities management.
• Ensure all services are delivered to agreed-upon standards, within budget constraints, and in full compliance with relevant regulations and company policies.
• Proactively manage relationships and performance of vendors, ensuring adherence to service level agreements (SLAs) and maximising value for money
• Develop and implement proactive preventative maintenance schedules in line with global standards to minimise disruptions, extend asset lifecycles, and ensure operational continuity
• Act as the primary point of contact for facility-related issues and emergencies, ensuring timely and effective resolution with minimal impact on business operations
• Monitor and analyse utility consumption, identifying and implementing opportunities for energy efficiency, cost reduction, and sustainability improvements
• Ensure strict adherence to all health, safety, and environmental regulations promoting a safe and compliant working environment.
• Develop and manage the annual operating budgets for all facilities services, ensuring cost-effectiveness and adherence to financial targets
• Rigorously track and report on expenditure for these buildings, proactively identifying and addressing any budget variances
• Oversee the processing of invoices and ensure timely payment of vendors for services within these buildings
• Contribute to the development of the overall national facilities budget as required

Breakfix Management:

• Manage and oversee break fix maintenance activities, ensuring timely and effective resolution of urgent issues
• Coordinate with vendors and internal teams to diagnose and repair equipment and building systems efficiently
• Track and report on break fix maintenance costs and identify trends to inform preventative maintenance strategies
• Ensure breakfix work is completed to a high standard and in compliance with safety regulations
• Collaborate with cross functional leads to identify improvement projects. Prioritise impact and strategically allocate budget accordingly.

Contract Management:

• Manage and administer contracts with external vendors providing facilities services ensuring compliance with agreed-upon terms and conditions
• Actively participate in the procurement process for new vendors within these markets, including defining scopes of work, evaluating bids, and negotiating favourable contract terms
• Continuously monitor vendor performance against contractual obligations for these buildings and proactively address any performance issues or discrepancies.

People Management:

• Influence and collaborate with cross functional leads to drive positive and cohesive relationships

Key Result Areas

• Provide superior service to community teams ultimately resulting to high member satisfaction through the NPS targets
• Ensure strong administrative governance of outsourced partners
• Enhance own professional and personal skills
• Complete assigned tasks on time and effectively
• Ensure WeWork’s core competencies are adhered to

About You

• Demonstrable experience operating workplaces with direct responsibility for facilities management, customer experience and/or building performance
• Strong organisational skills and attention to detail
• Strong written and verbal communication
• Preference to work in a team environment
• Ability to multitask and prioritise tasks effectively
• Problem-solving skills
• Knowledge of facilities management practices and procedures
• Bachelor's degree in a relevant subject or equivalent combination of education and experience.
• Typically requires 5+ years of related experience.

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

Responsible for Service Delivery of a cluster of buildings across markets in Melbourne and Brisbane, driving significant operational impact. Within their designated markets, they are accountable for overseeing third-party vendors in Cleaning and Facilities, Energy and Sustainability, and Capital Improvements, diligently monitoring operational expenditure and outcomes. This role acts as the central point of contact for assigned buildings, vendors, and stakeholders, with a strong focus on cultivating positive member experiences and a customer-centric approach.

Travel within these markets is a key requirement.

Position Goals & Objectives: