Business Support, Facilities Support-2

JLL

Canberra

On-site

AUD 70,000 - 90,000

Full time

39 hours ago

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Benefits offered by this job

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Career opportunities with Australia’s#

Premium offices

Job summary

JLL is seeking a Facilities Coordinator to support the seamless operation of a diverse portfolio of government-owned and leased properties in Australia. You will bridge administration, client service and operational delivery, coordinating facilities tasks and ensuring minimal disruption to daily activities.

The role emphasizes strong communication, meticulous data handling, and proactive problem solving, with opportunities to develop expertise in facilities management systems and processes

Qualifications

Strong administration and customer service experience in a fast paced environment.
Proficient in MS Office and data entry with high attention to detail.
Able to coordinate multiple stakeholders and uphold compliance standards.

Responsibilities

Coordinate facilities management activities delegated by the centralised team with minimal disruption.
Coordinate across government properties with facilities teams, vendors and representatives.
Monitor Corrigo system, evaluate tasks, track invoicing, and manage documentation.
Provide administrative support to Account Teams.
Validate compliance tasks and collect required documents for Asset Management.
Ensure WHS, Environment and Risk policies are followed and escalations handled.

Skills

Administration

Customer Service

Communication

Time Management

Attention to Detail

Microsoft Office

Tools

MS Word

PowerPoint

Excel

Outlook

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Coordinator at JLL, you’ll play a vital role in supporting the seamless operation of a diverse portfolio of owned and leased properties. This position sits at the intersection of administration, client service, and operational delivery, where you’ll help coordinate facilities management activities and ensure that day-to-day operations run smoothly with minimal disruption.

This is a fantastic opportunity for someone with strong administration and customer service skills who wants to build a career in facilities management within a dynamic government environment.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you’ll have the opportunity to build strong working relationships across multiple stakeholder groups while developing your expertise in facilities management systems and processes. Your attention to detail and proactive approach will be essential as you support the delivery of FM-specific tasks, manage property data within our Corrigo system, and help ensure that our assets and compliance documentation align with preventative maintenance and asset management plans. This is a role where your organisational skills and customer service focus will make a tangible difference every day, supporting both our clients and our internal teams in delivering superior service outcomes.

An overview of the role:

Coordinate facilities management activities delegated by the centralised team, ensuring that operational requirements are met and site difficulties are resolved promptly with minimal disruption to business-as-usual activities
You’ll play a key coordination role across a diverse portfolio of government properties — working closely with Facilities Teams, vendors, and government entity representatives to manage escalations regarding contractor performance and client complaints, ensuring works are completed in a timely manner
Monitor and manage the Corrigo system to understand service delivery, evaluate tasks, track invoicing, and ensure documentation submission while managing risk exposure related to delays from vendors or JLL staff
Provide administrative support to the broader Account Teams
Validate compliance tasks and collect compliance documentation in accordance with requirements aligned to "Required Documents" to support the principles of the Property Asset Management Plan
Ensure compliance with all WHS, Environment and Risk Management policies and procedures, following established escalation and incident reporting procedures to keep everyone safe

Sounds like you? This is what we are looking for:

Strong administration and communication skills with a demonstrated customer service focus and ability to balance multiple priorities concurrently
Excellent verbal and written communication skills with the ability to deal with a variety of issues within tight operational deadlines
Self-motivated, confident, and organised individual who can adapt to rapidly changing situations and work with minimal supervision
Efficient keyboard and data entry skills with basic working knowledge of Microsoft Word, PowerPoint, Excel, Outlook, and internet research capabilities
Proactive approach with a keen eye for detail and the ability to grasp new concepts quickly
Goal-oriented mindset with the ability to focus on meeting performance targets while exhibiting honesty and trustworthiness
Openness to new ideas with a willingness to challenge the status quo and contribute to continuous improvement
Knowledge or exposure to building services maintenance and facilities management operations (preferred but not essential)
Familiarity with Computerised Maintenance Management Systems (CMMS) or similar facilities management platforms (advantageous)
Ability to obtain and hold an AGSVA Clearance or any additional associated entity clearances
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspires the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Benefits: