Facilities Performance and Assurance Manager

Court-Services-Victoria; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hours

Hybrid/remote work options

Parental leave

Career development & mobility

Diversity & inclusion

Job summary

Court Services Victoria in Melbourne seeks a Facilities Performance & Assurance Manager to oversee statewide hard and soft facilities maintenance, cleaning, and related services. You will ensure assets are well maintained, safe, and operational to support court operations.

You will lead service delivery oversight, KPI monitoring, and continuous improvement across CBD sites, partnering with Contract Managers and Facilities Managers to drive value for money and quality outcomes across the Courts

Qualifications

• Experience in facilities management with planned and reactive maintenance.
• Knowledge of KPI monitoring, issue escalation and continuous improvement.
• Familiarity with asset management systems and building compliance requirements.

Responsibilities

• Oversee statewide hard and soft facilities maintenance and cleaning contracts.
• Monitor contractor performance and ensure compliance with contractual requirements.
• Provide authoritative technical advice on building maintenance and risk management.
• Lead service delivery oversight during contract transition and continuous improvement.
• Foster relationships with Contract Managers, judiciary and service providers to ensure high-quality service.

Skills

Facilities management

Contract performance monitoring

Asset management systems

Building Code of Australia knowledge

Education

Relevant degree in facilities management or engineering

Tools

CMMS / asset management software

Job description

About usCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. This includes finance, people and culture, procurement, communications, and strategy services. CSV Corporate also manages buildings, security, and infrastructure for court locations across metropolitan Melbourne and regional Victoria.Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.About the roleThe Facilities Performance & Assurance Manager is responsible for overseeing the performance, quality and delivery of hard and soft facilities and maintenance services across the Courts group, helping to ensure assets are well maintained, safe, and operational to support court operations.The role partners closely with Contract Managers in the Commercial Services team, and Facilities Managers responsible for individual sites, to provide assurance that operational requirements of soft and hard Facilities Management contracts are met, performance issues are addressed, and services meet the needs of Courts.The position will also play a lead role in overseeing service delivery and operational readiness during the transition of CSV's new statewide Facilities Management & Associated Services Contract.Key accountabilities include:Leading the operational oversight of statewide cleaning and facilities maintenance, and associated services contracts, providing direction to Facilities Managers on service delivery, quality assurance, issue resolution and operational performance to ensure services meet business and contractual outcomes.Partnering with Contract and Facilities Managers to optimise the operational performance of hard and soft facilities maintenance contracts, leading operational oversight, supporting contract transition activities and driving continuous improvement to achieve consistent service standards, compliance and value for money.Providing authoritative technical advice and recommendations on building maintenance matters, analysing service delivery, operational risks and performance trends to develop reports, briefs and recommendations that support governance, continuous improvement and informed decision-making.Monitoring and evaluating contractor performance to ensure maintenance and cleaning services are delivered safely, efficiently and in accordance with contractual requirements, resolving operational issues and minimising disruption to court operations.Building and maintaining effective relationships with internal and external stakeholders, including Contract Managers, the judiciary, contractors and service providers, to ensure high-quality service delivery and continuous improvement across all CBD sites.About youDemonstrated experience in facilities management, with a strong understanding of planned and reactive maintenance, contractor performance monitoring and use of asset management systems to support service delivery oversight.Strong knowledge of the Building Code of Australia, Essential Safety Measures, and relevant Australian Standards related to building maintenance and compliance, including an understanding of AESMR processes and associated maintenance obligations.Demonstrated experience in overseeing the performance of hard and soft facilities services contracts, including service quality assurance, KPI monitoring, issue escalation and continuous improvement.Working knowledge of Occupational Health and Safety legislation, environmental management, and risk management principles relevant to facilities maintenance and cleaning operations and contractor service deliveryPlease refer to the attached position description for further details.Why work at Court Services VictoriaPurpose & Public ImpactWork that contributes to the wellbeing of Victorians and the public goodStrong alignment with public service motivation and meaningful workFlexible & Modern WorkFlexible hours, hybrid and remote work optionsLeave provisions (including purchased leave and generous parental leave)Career Development & MobilityAccess to learning, leadership development, and internal mobility across the VPSOpportunities to build broad, transferable public sector capabilityValues‑Led & Inclusive CultureStrong commitment to VPS values, integrity, and accountabilityEmphasis on diversity, equity, inclusion, and psychological safetyHow to applyClick the `Apply Now' button, ensuring you include the following in your application:resumea short cover letterOther informationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.We aim to create a workforce that reflects the community in which we live.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.