Facilities Performance and Assurance Coordinator

Court-Services-Victoria; Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Remote work options

Job summary

Court Services Victoria is recruiting for a role within the Commercial, Infrastructure & Security Division in Melbourne to coordinate outsourced facilities services across sites, monitor performance and ensure quality and timely issue resolution. The role emphasises collaboration with Facilities Managers, contractors and site stakeholders to maintain court operations with minimal disruption.

The successful candidate will have demonstrated facilities management experience, knowledge of building

Qualifications

• Experience in facilities management or related service delivery environment.

Responsibilities

• Coordinate outsourced services across sites and engage with Facilities Managers, contractors and stakeholders.
• Monitor service delivery and assist with quality assurance and issue resolution.
• Oversee service requests, liaise with contractors for timely resolution and minimal disruption to court operations.
• Maintain accurate records of service delivery, contractor activities and performance for governance and reporting.
• Build relationships with stakeholders to ensure consistent service delivery and timely responses.
• Identify opportunities to improve outsourced services and support continuous improvement initiatives.

Skills

Facilities management

Contractor performance monitoring

Service delivery coordination

Quality assurance

Job description

Occupation: Land, asset, resources and facilities management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/CSV004DR

• New position in Court Services Victora’s Commercial, Infrastructure & Security Division
• Support contractor performance monitoring, service delivery coordination and quality assurance across outsourced facilities services

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. This includes finance, people and culture, procurement, communications, and strategy services. CSV Corporate also manages buildings, security, and infrastructure for court locations across metropolitan Melbourne and regional Victoria.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

Key accountabilities include:

• Coordinating the performance of outsourced services, supporting scheduling, service tracking and engagement with Facilities Managers, contractors and site stakeholders to ensure services are delivered effectively across sites.
• Monitoring service delivery and support quality assurance activities by collecting and analysing operational information, assisting with site inspections and identifying service issues, risks and emerging trends for escalation and resolution.
• Overseeing and responding to service requests and issues, liaising with contractors and Facilities Managers to support timely resolution and minimise disruption to court operations.
• Maintaining accurate records of service delivery, contractor activities, risks and performance, and contribute to operational reports and analysis to support contract oversight, governance and informed decision-making.
• Building and maintaining effective relationships with internal and external stakeholders, providing advice, responding to enquiries and service issues, to support timely resolution, effective communication and consistent service delivery.
• Identifying opportunities to improve outsourced services and operational practices, contributing to continuous improvement initiatives and the implementation of agreed changes across the portfolio.

About you

• Demonstrated experience in facilities management or a related service delivery environment, with an understanding of planned and reactive maintenance and the use of asset management systems to monitor service delivery.
• Sound understanding of building maintenance and compliance requirements, including Building Code of Australia, Essential Safety Measures, and relevant Australian Standards.
• Demonstrated experience supporting the coordination or oversight of outsourced facilities or cleaning services, including service quality assurance, issue resolution, and contractor performance reporting.
• Working knowledge of Occupational Health and Safety legislation, environmental management, and risk management principles relevant to facilities maintenance and cleaning operations

Please refer to the attached position description for further details.

Why work at Court Services Victoria

• Purpose & Public Impact
• Work that contributes to the wellbeing of Victorians and the public good
• Strong alignment with public service motivation and meaningful work
• Flexible & Modern Work
• Flexible hours, hybrid and remote work options
• Leave provisions (including purchased leave and generous parental leave)
• Access to learning, leadership development, and internal mobility across the VPS
• Opportunities to build broad, transferable public sector capability
• Strong commitment to VPS values, integrity, and accountability
• Emphasis on diversity, equity, inclusion, and psychological safety

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Wednesday 11 November 2026 at 11.59pm