Facilities Coordinator - Soft Services

Cushman & Wakefield; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Cushman & Wakefield in Australia is seeking a Facilities Coordinator (Soft Services) to support day-to-day workplace operations, ensuring a safe, clean and well-maintained office environment. You will be the main contact for employees, visitors, contractors and service providers, manage vendor relationships, service requests, and compliance with health and safety standards.

This role also covers meetings and events support, asset and inventory management, and sustainability initiatives to drive

Qualifications

• Experience in Facilities Management, Workplace Services, Office Administration, or Corporate Real Estate.
• Strong customer service and stakeholder management skills.
• Ability to manage vendors, contractors, and building management relationships.

Responsibilities

• Support Facility Manager in day-to-day workplace and facilities operations.
• Maintain workplace cleanliness, presentation, functionality, and service standards.
• Manage office supplies, consumables, and inventory levels.
• Deliver high-quality customer service and workplace support.
• Build and maintain relationships with employees, clients, vendors, and building management.
• Conduct workplace inspections and identify maintenance, safety, and service issues.
• Monitor, track, and resolve work orders and service requests via FM systems.
• Maintain facilities records, service logs, purchase orders, and invoice processing.

Skills

Facilities Management

Workplace Services

Office Administration

Corporate Real Estate

FM systems

Service request tracking

Tools

FM systems

Service request tracking

Job description

Job Title

Facilities Coordinator - Soft Services

Job Description Summary

The Facilities Coordinator (Soft Services) is responsible for supporting the day-to-day delivery of workplace and facilities services to ensure a safe, clean, efficient, and well-maintained office environment. Reporting to the Facility Manager, the role acts as a key point of contact for employees, visitors, building management, contractors, and service providers, ensuring seamless workplace operations and high service standards. The Facilities Coordinator supports facilities administration, vendor management, workplace experience initiatives, compliance activities, and soft services delivery while maintaining a strong focus on customer service, safety, an

Job Description

About the role:

• Support Facility Manager in day-to-day workplace and facilities operations.
• Maintain workplace cleanliness, presentation, functionality, and service standards.
• Manage office supplies, consumables, and inventory levels.
• Deliver high-quality customer service and workplace support.
• Build and maintain relationships with employees, clients, vendors, and building management.
• Conduct workplace inspections and identify maintenance, safety, and service issues.
• Manage visitor registration, security passes, and courier services.
• Monitor, track, and resolve work orders and service requests via FM systems.
• Maintain facilities records, service logs, purchase orders, and invoice processing.
• Coordinate contractors, suppliers, and service providers while ensuring compliance.
• Perform health, safety, compliance checks, and incident reporting.
• Support meeting room setups, workplace events, office moves, onboarding, and workspace arrangements.
• Drive sustainability initiatives and continuous workplace improvement programs.

About you:

• Experience in Facilities Management, Workplace Services, Office Administration, or Corporate Real Estate.
• Strong customer service and stakeholder management skills.
• Ability to manage vendors, contractors, and building management relationships.
• Knowledge of health, safety, and workplace compliance standards.
• Experience using FM systems, service request tracking, and administrative tools.
• Strong organizational, communication, and problem-solving abilities.
• Proficient in Microsoft Office applications and administrative processes.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”