Facilities Administrator | Shared Services Team

CBRE; City of Brisbane; Hybrid; AUD 45,000 - 58,000; Full time

Job summary

CBRE in Mt Gravatt, QLD is seeking an entry-level Facilities Administrator to support a busy shared services team and learn facilities coordination, systems, and stakeholder support.

With guidance, you will greet customers, log maintenance requests, coordinate contractors, and keep records accurate, developing communication, organisation and a proactive, team-focused approach. This role blends office administration with on-site facilities work.

Qualifications

• Strong communication skills and professional phone manner.
• Previous experience in customer service, administration or call-centre roles (preferred but not essential).
• Good organisation skills and attention to detail.
• A genuine interest in administration, facilities, or property management.
• A reliable, proactive and team-oriented approach.

Responsibilities

• Greeting and assisting customers, tenants and clients with a friendly, service-focused approach
• Providing phone-based support to help customers use our tenant platform
• Logging and tracking maintenance and service requests in our systems
• Coordinating contractors and following up on jobs to ensure timely completion
• Supporting site operations and helping troubleshoot basic facilities issues
• Maintaining accurate records and supporting onsite Facility Managers

Skills

Customer service

Administration

Communication skills

Organization

Team player

Job description

Facilities Administrator | Shared Services Team

Entry Level - Work in a collaborative Property and Facilities team

Flexible Working - WFH & Office (2 -3 days)

Mt Gravatt, Land of the Kaggur-Mabul people

Are you looking to start your career in property or facilities management? We're seeking a motivated entry level Facilities Administrator to join our team in Mt Gravatt, QLD

This role is ideal for someone with strong customer service or administration experience who wants to build hands-on skills in facilities coordination, systems, and stakeholder support You will focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.

The Opportunity:

With guidance and support, you'll assist with the day-to-day coordination of facilities services, including:

• Greeting and assisting customers, tenants and clients with a friendly, service-focused approach
• Providing phone-based support to help customers use our tenant platform
• Logging and tracking maintenance and service requests in our systems
• Coordinating contractors and following up on jobs to ensure timely completion
• Supporting site operations and helping troubleshoot basic facilities issues
• Maintaining accurate records and supporting onsite Facility Managers

About You

We're looking for attitude and potential rather than extensive experience. You'll bring:

• A genuine interest in administration, facilities, or property management
• Strong communication skills and professional phone manner
• Previous experience in customer service, administration or call-centre roles (preferred but not essential)
• Good organisation skills and attention to detail
• A reliable, proactive and team-oriented approach

So, what's in it for you?

Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here…

• Uncapped opportunities to develop your career within the property Industry
• Structured career development to support you and explore your learning potential and career goals
• Parental leave which is industry leading.
• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE