F&B Supervisor - Resort Dining & Events Leader

Oaks Hotels, Resorts & Suites; Port Douglas; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Port Douglas Resort is seeking a proactive Food & Beverage Supervisor to join our team on a full-time basis. You will lead the F&B team, oversee dinner service and events, and ensure memorable guest experiences in a resort setting.

The ideal candidate has F&B supervisory experience in hotels or venues, strong coaching skills, RSA certification, and the ability to thrive in a dynamic, guest‑facing role with flexible shifts including evenings and weekends.

Qualifications

• Previous experience in a Food & Beverage Supervisor or similar leadership role within a restaurant, hotel, resort, or events environment.
• Demonstrated experience leading, coaching, and developing hospitality teams.
• Strong operational knowledge of restaurant service, conferences, functions, weddings, and events.
• Current RSA (Responsible Service of Alcohol) certification.
• Exceptional customer service skills with the ability to build positive guest relationships.
• Strong organisational, communication, and problem‑solving skills.
• A proactive, hands‑on leadership style with the ability to remain calm under pressure.
• Professional presentation and a commitment to maintaining high service standards.
• Flexibility to work evenings, weekends, and public holidays as required.

Responsibilities

• Lead and support the Food & Beverage team to deliver professional, efficient, and high-quality service across restaurant and event operations.
• Supervise daily dinner service and assist in the successful execution of conferences, functions, weddings, and special events.
• Ensure exceptional guest experiences through active engagement, prompt resolution of concerns, and attention to service standards.
• Train, mentor, and develop team members, including onboarding new employees and coaching service techniques.
• Maintain brand standards and ensure consistent service delivery across all food and beverage operations.
• Support service during peak periods through a hands‑on leadership approach and strong floor presence.
• Assist with rostering, labour management, shift coordination, and workflow planning to optimise operational efficiency.
• Monitor stock levels and support inventory control processes to minimise wastage and maintain service requirements.
• Ensure compliance with RSA, food safety, hygiene, and workplace health and safety standards.
• Work closely with management to drive operational improvements and achieve business objectives.

Skills

Leadership

Staff Training

Hospitality Experience

RSA

Customer Service

Organisation

Communication

Problem-Solving

Proactive Leadership

Flexibility

Job description

Oaks Port Douglas Resort is seeking a proactive Food & Beverage Supervisor to join our team on a full-time basis. You will lead the F&B team, oversee dinner service and events, and ensure memorable guest experiences in a resort setting.

The ideal candidate has F&B supervisory experience in hotels or venues, strong coaching skills, RSA certification, and the ability to thrive in a dynamic, guest‑facing role with flexible shifts including evenings and weekends.