F&B Supervisor – Luxury Resort Dining & Banquets

Novotel & ibis Balikpapan; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Complimentary meal on shift

Free on-site car parking

Discounts on Accor hotels globally

Family & Friends Discounts on dining &

Job summary

Mercure Gold Coast Resort on the Gold Coast is seeking a Food & Beverage shift supervisor to lead our restaurant, The Green Dining, and oversee banquet/event service across conference spaces. You will coordinate a skilled team, ensure guest satisfaction, and uphold the resort’s culture of warmth and hospitality.

The role requires strong guest service skills, leadership, and RSA certification, with availability for weeknights, weekends, and holiday periods.

Qualifications

• Experience in a hotel or resort F&B team as a supervisor or team leader.
• RSA Certificate.
• Excellent food & beverage knowledge, including dietaries and allergies.

Responsibilities

• Oversee smooth operations of the Restaurant and Bar.
• Coordinate the team to provide seamless banquet and event service.
• Ensure all guests receive excellent hospitality from all team members.
• Respond to guest concerns with professionalism and calm composure.
• Support with team briefing, training, and onboarding of new team members.
• Promote a positive team culture across the Food and Beverage team.

Skills

Hospitality experience

Team leadership

Communication skills

Guest service

Job description

Mercure Gold Coast Resort on the Gold Coast is seeking a Food & Beverage shift supervisor to lead our restaurant, The Green Dining, and oversee banquet/event service across conference spaces. You will coordinate a skilled team, ensure guest satisfaction, and uphold the resort’s culture of warmth and hospitality.

The role requires strong guest service skills, leadership, and RSA certification, with availability for weeknights, weekends, and holiday periods.