F&B Supervisor — Immersive Dining & Events Lead

Crowne Plaza Hotel; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Hotel perks (accommodation/discounts)

Enhanced parental leave

Lifelong development program

Career milestones

Transfer of entitlements

Discount retail platform

Job summary

Crowne Plaza Adelaide Mawson Lakes, part of IHG, is seeking a Food & Beverage Supervisor to oversee the day-to-day delivery of our dining experiences, In-Room Dining, restaurant, bar and conferencing. You will coordinate service, lead a team, and ensure exceptional guest experiences while upholding IHG brand standards.

In this role you’ll manage guest requests, handle bookings, supervise events and ensure compliance with food safety and RSA requirements, contributing to a premium hospitality

Qualifications

• Previous experience in Food & Beverage, Events, Conferencing or Banquet operations.

Responsibilities

• Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met.
• Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing.
• Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training.
• Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards.
• Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.
• Coordinate food and beverage service, including order taking, preparation, presentation and payments.
• Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation.
• Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement

Skills

Food & Beverage

Events

Conferencing

Banquets

Job description

Crowne Plaza Adelaide Mawson Lakes, part of IHG, is seeking a Food & Beverage Supervisor to oversee the day-to-day delivery of our dining experiences, In-Room Dining, restaurant, bar and conferencing. You will coordinate service, lead a team, and ensure exceptional guest experiences while upholding IHG brand standards.

In this role you’ll manage guest requests, handle bookings, supervise events and ensure compliance with food safety and RSA requirements, contributing to a premium hospitality