F&B Supervisor: Immersive Dining & Events

IHG Hotels & Resorts; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Hotel discounts

Enhanced parental leave

Lifelong development program

IHG Career Milestone celebrations

Transfer of entitlements

Discount platform

Job summary

Crowne Plaza Adelaide Mawson Lakes is seeking a Food & Beverage Supervisor to coordinate day-to-day operations across IRD, restaurant, bar and conferencing. You will help deliver the 7 Paintings immersive dining experience with engaging storytelling and coordinated service.

You will lead and train colleagues, ensure compliance with RSA, safety and brand standards, manage guest enquiries, and support events and promotions while maintaining warmth and premium hospitality.

Qualifications

• Previous experience in Food & Beverage, Events, Conferencing or Banquet operations.
• Conferencing and Events or banquet operations experience is highly regarded.
• A valid RSA certificate.
• Flexible availability and shift work, including weekends, public holidays and evenings.
• A proactive approach to following policies and procedures, maintaining consistent service standards and delivering exceptional guest experiences.
• Strong attention to detail, with sound literacy and numeracy skills.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and respond to situation to ensure guests receive prompt actions.
• A passion for delivering results while continuously developing both people and self.
• You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you.
• Confidence using computers and hotel systems, including PMS and POS.
• Genuine passion for displaying a commitment to our guests to consistently maintain a high level of quality at all times

Responsibilities

• Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met.
• Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing.
• Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training.
• Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards.
• Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.
• Coordinate food and beverage service, including order taking, preparation, presentation and payments.
• Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation.
• Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement

Skills

Customer service

Communication

Team leadership

Flexibility

Attention to detail

Education

RSA Certification

Tools

PMS

POS systems

Job description

Crowne Plaza Adelaide Mawson Lakes is seeking a Food & Beverage Supervisor to coordinate day-to-day operations across IRD, restaurant, bar and conferencing. You will help deliver the 7 Paintings immersive dining experience with engaging storytelling and coordinated service.

You will lead and train colleagues, ensure compliance with RSA, safety and brand standards, manage guest enquiries, and support events and promotions while maintaining warmth and premium hospitality.