Food & Beverage Supervisor (C&E)

Crowne Plaza Hotel; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Hotel perks (accommodation/discounts)

Enhanced parental leave

Lifelong development program

Career milestones

Transfer of entitlements

Discount retail platform

Job summary

Crowne Plaza Adelaide Mawson Lakes, part of IHG, is seeking a Food & Beverage Supervisor to oversee the day-to-day delivery of our dining experiences, In-Room Dining, restaurant, bar and conferencing. You will coordinate service, lead a team, and ensure exceptional guest experiences while upholding IHG brand standards.

In this role you’ll manage guest requests, handle bookings, supervise events and ensure compliance with food safety and RSA requirements, contributing to a premium hospitality

Qualifications

• Previous experience in Food & Beverage, Events, Conferencing or Banquet operations.

Responsibilities

• Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met.
• Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing.
• Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training.
• Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards.
• Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.
• Coordinate food and beverage service, including order taking, preparation, presentation and payments.
• Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation.
• Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement

Skills

Food & Beverage

Events

Conferencing

Banquets

Job description

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

As Food & Beverage Supervisor, you will help coordinate the day-to-day operations of our unique dining experiences, In-Room Dining (IRD), restaurant, bar and conferencing

At the heart of this role, you will bring the 7 Paintings immersive dining experience to life! Captivate guests through engaging storytelling, scripted introductions and interactive course presentations, while coordinating the timed dining experience, audio visual elements and projection sequences to create a truly unique and unforgettable evening.

Your day to day

• Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met
• Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing
• Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training
• Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards
• Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.
• Coordinate food and beverage service, including order taking, preparation, presentation and payments
• Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation
• Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement

What we need from you

• Previous experience in Food & Beverage, Events, Conferencing or Banquet operations

• Conferencing and Events or banquet operations experience is highly regarded

• A valid Responsible Service of Alcohol (RSA) certificate

• Flexible availability and shift work, including weekends, public holidays and evenings

• A proactive approach to following policies and procedures, maintaining consistent service standards and delivering exceptional guest experiences

• Strong attention to detail, with sound literacy and numeracy skills

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk toand respond to situation to ensure guests receive prompt actions

• A passion for delivering results while continuously developing both people and self

• You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you

• Confidence using computers and hotel systems, including PMS and POS

• Genuine passion for displaying a commitment to our guests to consistently maintain a high level of quality at all times

What you can expect from us

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay for even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.