F&B Supervisor

The Branksome Hotel & Residences; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

The Branksome Hotel & Residences in Mascot NSW invites an exceptional individual to join our team as an F&B Supervisor. You will supervise restaurant, bar, banqueting and in-room dining, lead by example and ensure smooth day-to-day service.

Experience in hotel F&B, strong multitasking and leadership skills, RSA certificate, flexibility to work shifts, and excellent communication are essential. Australian working rights are required.

Qualifications

• Experience in a multifaceted F&B supervisory role, ideally in a hotel.
• RSA certificate is mandatory.
• Flexible to work shifts including nights, weekends and holidays.
• Excellent administration and communication skills.
• Unrestricted Australian working rights.
• First aid certificate is an advantage.

Responsibilities

• Lead by example and champion exceptional hospitality in all service areas.
• Assist management in training and developing the F&B team.
• Inspire the team to achieve targets and continuously improve service.
• Brief shift staff on key happenings, requests and potential issues.
• Resolve guest issues and empower staff to use initiative.
• Ensure safety, security and health & safety practices are followed.
• Be environmentally aware and minimise waste in F&B operations.
• Collaborate with other departments to ensure seamless service.
• Oversee supervision of banquets.

Skills

Leadership

Time management

Communication skills

Flexibility to work shifts

Team collaboration

RSA certificate

First aid certificate

Job description

The Branksome Hotel & Residences – Mascot NSW

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisorand Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently looking for an exceptional individual to join the team as a full-time F&B Supervisor.

Working closely with the F&B Manager, the F&B Supervisor will be tasked to supervise the team and the operations of our food and beverage outlets: restaurant, bar, banqueting and in-room dining. This is a hands‑on role, being involved in the day to day service elements of food and beverage: opening and closing, ordering stock, assisting with rosters, overseeing preparation and service, handling cash and maintenance of equipment to ensure the outlet operations run smoothly.

Duties include but not limited to:

• Lead by example; champion exceptional hospitality and ensure that it is part of everything we do
• Assist management in training and development of the food and beverage team members and provide the necessary support and guidance for our team to thrive in their roles
• Be driven and innovative; inspire the team to achieve key targets, and to continuously look for ways to improve the service we provide
• Ensure all shift team members are briefed on key happenings, special requests, and any potential issues before they arise
• Assist the team in solving any guest issues or complaints; encouraging the team to use their initiative and our empowerment guidelines
• Ensure that all shift team members conduct themselves in a manner consistent with hotel security, fire regulations and all health and safety practices
• Be environmentally aware and look for ways to lessen the environmental impact within food and beverage.
• Demonstrate excellent team work by collaborating with other departments to ensure seamless service delivery.
• Supervision of banquets.

To be successful in this role you should:

• Have previous experience within a multifaceted food and beverage supervisory role; ideally within a hotel environment
• Have previous experience as a mixologist or bartender (highly desirable)
• Good time management skills and an ability to prioritise and multi-task.
• Have flexibility to work shifts, inclusive of week days, weekends, public holidays, nights and early morning starts
• Be able to take management direction and works well with a team to achieve goals
• Have demonstrated success in working with and achievement of service targets
• Have strong administration and communication skills
• Have unrestricted Australian working rights
• Hold Responsible Service of Alcohol certificate.
• First aid certificate an advantage, but not required.

Please note:

Under The Branksome Hotel & ResidencesCOVID-19 Mandatory Vaccination Policyall new customer-facing frontline employees must be fully vaccinated with an approved COVID-19 vaccine, and provide evidence of vaccination.