F&B Assistant Manager — Lead Service Excellence

Accor; Melbourne; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking discounts

Accor Privileges for staff

Descripción de la vacante

Accor's Pullman Melbourne welcomes an Assistant Manager - Food & Beverage to lead day-to-day operations across restaurant, bar and events spaces. You will supervise the floor, coach staff, upsell to drive revenue and ensure safety, hygiene and RSA compliance.

You will be a visible leader during shifts, delivering warm service, resolving issues in real time, and maintaining top standards of cleanliness and presentation in a fast-paced hotel environment.

Formación

• Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5 star hotel or high-volume restaurant/bar.
• Proven experience leading a team during busy service periods with strong floor presence.
• Current Victorian RSA and working rights in Australia; additional food safety certification is highly regarded.

Responsabilidades

• Lead day-to-day F&B outlet operations during rostered shifts, ensuring seamless service across restaurant, bar and events spaces in line with Pullman brand standards.
• Be a visible, hands-on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
• Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
• Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on-the-job training and briefings.
• Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
• Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
• Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
• Maintain high standards of cleanliness, mise-en-place, room and event set-ups, and outlet presentation, including daily walk-throughs and checklists.
• Oversee cash handling, end-of-shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).
• Partner with the Kitchen and Events teams to ensure accurate ordering, timing of courses, dietary management and seamless delivery of conferences and events.
• Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.
• When designated, act as the hotel Duty Manager for F&B-related matters, ensuring guest and team safety and building/security protocols are followed.

Conocimientos

F&B supervision

Team leadership

Guest service

RSA

OH&S

POS systems

Wine & cocktails knowledge

Training & coaching

Upselling

Event & banqueting support

Educación

Victorian RSA + working rights in Australia

Food safety certification

Herramientas

POS systems

Hotel PMS systems

Descripción del empleo

Accor's Pullman Melbourne welcomes an Assistant Manager - Food & Beverage to lead day-to-day operations across restaurant, bar and events spaces. You will supervise the floor, coach staff, upsell to drive revenue and ensure safety, hygiene and RSA compliance.

You will be a visible leader during shifts, delivering warm service, resolving issues in real time, and maintaining top standards of cleanliness and presentation in a fast-paced hotel environment.