External Works Officer

Department of Transport and Planning; Greater Bendigo; On-site; AUD 55,000 - 90,000; Full time

Job summary

Department of Transport and Planning in Victoria is seeking a customer-focused team member for the Greater Bendigo region. The role emphasizes putting customers and stakeholders at the centre, delivering high-quality outcomes, and building positive relationships to resolve issues effectively.

Applicants should bring experience in customer service in a technical field, proficiency with Microsoft Office 365, and a valid Victorian Driver's license.

Qualifications

• Experience in customer service in a technical field.
• Experience using Microsoft Office 365.
• Victorian Drivers license (mandatory).

Skills

Customer service

Microsoft Office 365

Australian/Victorian Drivers license

Tools

Microsoft Office 365

Job description

Location: Loddon Mallee - Greater Bendigo

Reference: 11658

About Us

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

Whatwe’relooking for(Selection Criteria)

You’resomeone who:

• Puts customers and stakeholders at the centre of their work, understanding their needs and delivering responsive, high-quality outcomes.
• Builds positive stakeholder relationships, connects people and teams, and constructively resolves issues to achieve shared outcomes.
• Demonstrates sound business awareness, recognising how processes and policies affect the work area and identifying potential gaps or conflicts.
• Looks for opportunities to improve services and processes, contributes ideas and maintains quality, even under pressure.
• is adaptable, resilient and collaborative, embracing new ideas, developing skills and supporting others to achieve team goals.

Qualifications and experience

You’llbring:

• Experience in customer service in a technical field
• Experience using Microsoft office 365
• Victorian Drivers license (mandatory)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

For further information about the role, please contact Kaelan Parker, Team Leader External Works [e-mail].

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

Applications close Sunday 8 November 2026 at 11.59pm