Expression of Interest: Allocator (Ramp and Baggage)

dnata; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

dnata is seeking Expressions of Interest for the Ramp and Baggage Allocator role. The position sits in our Ramp & Baggage team and involves rostering seven days a week on a rotating roster.

Successful candidates will receive training to fulfil the role and meet expectations; the job requires strong customer service, teamwork, and the ability to work under pressure in a fast-paced aviation environment.

Qualifications

• Well-developed customer service and interpersonal skills.
• Ability to work in a team environment.
• Knowledge of SLAs and airline operations.
• Proficient MS Word and Excel skills.
• Ability to follow procedures and work unsupervised.

Responsibilities

• Determine and obtain aircraft resource and update worksheets according to airlines SLA’s/tasks.
• Action sick calls and personal leave as advised by the SDS or SDM.
• Determine and allocate available shifts through a fair, transparent process while adhering to budgets and financial demands.
• Action and update all shift swaps per standard operating procedures.
• Prepare accurately completed worksheets/crew sheets for the SDS/SDM to utilise on shift.
• Be willing to undertake training and work with new systems implemented into the business.
• Manage staff allocation for disruptions and delays.
• Handle and maintain staff and business confidentiality.

Skills

Customer service

Teamwork

Attention to detail

Time management

Tools

MS Word

Excel

Job description

dnata is one of the most recognised ground services companies in the world and we are currently seeking Expressions of Interest from our Ramp & Baggage team in the role of Ramp and Baggage Allocator.

Successful candidates will receive the relevant level of training to fulfil the role and meet set expectations and objectives. The allocator role will be on a rotating roster, operating seven (7) days a week.

PRIMARY DUTIES AND RESPONSIBILITIES

• Determining and obtaining aircraft resource and updating worksheets according to airlines SLA’s/ tasks;
• Actioning and covering sick calls, personal leave etc. which is advised to you by the SDS or SDM;
• Determining and allocating available shifts through a fair and transparent process whilst adhering to all budgets and financial demands;
• Actioning and updating all shift swaps as per standard operating procedures;
• Preparing an accurately completed worksheet/crew sheets for the SDS/SDM to utilise on shift;
• Be willing to undertake training and work with new systems implemented into the business;
• Manage staff allocation for disruptions and delays;
• Handle and maintain staff and business confidentiality.

SELECTION CRITERIA

To be considered for this position you should address the following criteria in a written application;

• Well-developed customer service and interpersonal skills;
• Demonstrated capability to work in a team environment;
• Knowledge of and vast understanding of our business including Service Level Agreements;
• Sound knowledge computer skills including MS word and Excel;
• The ability to work unsupervised and follow procedures.
• Proven ability to work under pressure while maintaining accuracy and attention to detail;
• Punctuality and reliability in attendance at work;
• Ability to adhere to safety and security requirements applicable to the aviation industry;
• Commitment to dnata’s business direction and principles; Integrity and professionalism;
• Ability to work to strict time frames.

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.