Expiation Notice Officer

Halcyon Knights; Adelaide; On-site; AUD 58,000 - 61,000; Full time

Benefits offered by this job

Superannuation

Job summary

Halcyon Knights is recruiting an Expiation Notice Officer (ASO2) for a South Australian Government department in Adelaide CBD on a 3-month contract. ASAP start. Hourly rate AUD 42.59–44.55 plus Super, 37.5 hours per week.

The successful candidate will provide high-quality customer service, handle expiation notices, and interpret relevant legislation and policies. Strong communication, data entry, and experience with large databases and MS Office are essential.

Qualifications

• Experience in high-volume customer service environments.
• Strong verbal and written communication skills.
• Ability to interpret policies and procedures and apply them accurately.
• Proficiency with Microsoft Word and Excel and large databases.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide high-quality customer service to the public via phone, email and online channels.
• Respond to inquiries in line with legislation, policies and procedures.
• Assess and process expiation notices accurately and efficiently.
• Review information to ensure notices are issued correctly.
• Handle challenging inquiries professionally and maintain composure.
• Process and reconcile payments per procedures.
• Maintain and update database records and QA data.
• Undertake general admin duties including audits and minute taking.
• Collaborate with the team to meet performance targets.

Skills

Call centre experience

Customer service

Microsoft Excel

Microsoft Word

Data entry

Attention to detail

Communication skills

Tools

CRM systems

Job description

Expiation Notice Officer – (ASO2)

Adelaide CBD | 3-Month Contract

ASAP Start | $42.59 - $44.55 per hour + Super

37.5 hours per week

We are currently seeking an experienced Expiation Notice Officer (ASO2) to join a South Australian Government department based in Adelaide CBD.

This is an excellent opportunity for someone with strong customer service, administration and call centre experience who is looking to build a long-term career within the South Australian Government environment.

About the Role

Working within a busy Expiation Notice team, you will be responsible for providing accurate information and assistance to members of the public while supporting the administration and processing of expiation notices.

The role will suit someone who is confident communicating with a wide range of people, comfortable working in a high-volume call centre environment and able to interpret policies, procedures and legislation to provide accurate advice.

Key Responsibilities

• Provide high-quality customer service and assistance to members of the public via telephone, email and online communication.
• Respond to customer enquiries and correspondence in accordance with relevant legislation, policies and procedures.
• Assess and process expiation notices accurately and efficiently.
• Review information and documentation to ensure notices are issued correctly.
• Handle enquiries in a professional manner, including dealing with challenging or difficult callers.
• Process and reconcile payments in accordance with established procedures.
• Maintain accurate database records and update information as required.
• Identify and correct data discrepancies through quality assurance and reporting processes.
• Undertake general administrative duties including audits, record keeping, minute taking and compiling information.
• Work collaboratively with team members to achieve individual and team performance targets.

About You

• Previous call centre or high-volume customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and a high level of accuracy.
• Experience using large databases and Microsoft Office, particularly Word and Excel.
• The ability to interpret and follow legislation, policies, procedures and written instructions.
• Strong organisational skills and the ability to manage competing priorities.
• The confidence and resilience to handle challenging customer interactions professionally.
• A high level of integrity, confidentiality and professionalism.
• The ability to work effectively under general direction while also using initiative.

Why Apply?

This is a great opportunity to gain valuable experience within a South Australian Government environment, with the potential to establish yourself within the public sector.

We are particularly interested in candidates who are looking to develop a long-term career in government administration, customer service or compliance.

Role Details:

• ASO2 equivalent
• 3-month initial contract
• ASAP start
• $35.64 per hour + Super
• 37.5 hours per week
• Adelaide CBD location
• Monday to Friday, standard business hours
• Government environment
• Criminal history check required

If you have strong customer service skills, excellent attention to detail and are looking for an opportunity to establish yourself within government, we would love to hear from you.