Customer Service Administrator

Halcyon Knights; Adelaide; On-site; AUD 79,000 - 88,000; Full time

Benefits offered by this job

Public sector experience

Job summary

The SA State Government Department in Adelaide CBD is seeking a Customer Service Administrator for a 3-month temporary contract. The role focuses on logging and managing external enquiries, prioritising requests, and coordinating with internal teams to meet deadlines.

You will bring strong written and verbal communication, attention to detail, and experience with databases and Microsoft Office. 37.5 hours per week, $40.82 per hour plus super, with a valuable public sector experience opportunity.

Qualifications

• Previous experience in customer service, administration, or enquiries management.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping.
• Ability to prioritise and manage multiple enquiries simultaneously.
• Strong organisational and time-management skills.
• Confidence working with databases and Microsoft Office.
• Proactive approach to identifying process improvements.
• Excellent communication with internal teams and external stakeholders.

Responsibilities

• Log and manage all incoming enquiries within the External Enquiries Log.
• Receive, assess and prioritise enquiries, ensuring all required information is provided.
• Efficiently distribute enquiries to the appropriate teams and stakeholders.
• Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
• Track enquiries from receipt through to completion, ensuring deadlines and KPIs are consistently met.
• Maintain accurate and up-to-date enquiry statuses and records.
• Identify process inconsistencies and proactively suggest improvements to workflows and procedures.
• Record and log all internal customer contact, including written and verbal enquiries.
• Provide a high level of customer service while managing multiple enquiries and competing priorities.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Multitasking

Record keeping

Process improvement

Stakeholder management

Education

None

Tools

Microsoft Excel

Databases

Job description

Customer Service Administrator

Adelaide CBD | SA State Government Department

3-Month Temporary Contract

$40.82 per hour + Super

37.5 hours per week

We are currently seeking an experienced Customer Service Administrator to join a South Australian State Government department on a 3-month temporary contract. MUST HAVE Previous SA State Government experience.

Key Responsibilities

• Log and manage all incoming enquiries within the External Enquiries Log.
• Receive, assess and prioritise enquiries, ensuring all required information is provided.
• Efficiently distribute enquiries to the appropriate teams and stakeholders.
• Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
• Track enquiries from receipt through to completion, ensuring deadlines and KPIs are consistently met.
• Maintain accurate and up-to-date enquiry statuses and records.
• Identify process inconsistencies and proactively suggest improvements to workflows and procedures.
• Record and log all internal customer contact, including written and verbal enquiries.
• Provide a high level of customer service while managing multiple enquiries and competing priorities.

About You

• Previous experience in customer service, administration, enquiries management or a similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record-keeping skills.
• The ability to prioritise and manage multiple enquiries simultaneously.
• Strong organisational and time-management skills.
• Confidence working with databases and Microsoft Office.
• A proactive approach to identifying process improvements.
• Excellent communication skills and the ability to work effectively with internal teams and external stakeholders.
• Previous State Government or public sector experience will be highly regarded.

What's on Offer?

• 3-month temporary contract
• $40.82 per hour + Super
• 37.5 hours per week
• Adelaide CBD location
• Opportunity to gain valuable South Australian State Government experience
• Professional and collaborative team environment