Travel Consultant

Cruiseabout; Adelaide; Sur place; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Cruise perks

World discounts

Great culture

Diversity & inclusion

Staff learning

Employee discounts

Résumé du poste

Cruiseabout West Lakes is seeking a Travel Consultant to turn customer travel dreams into unforgettable cruise experiences. You will guide clients from initial inquiry to final booking, delivering exceptional service across in-person, email, and phone interactions while meeting monthly sales targets.

Ideal candidates bring customer service experience, a passion for cruising, and the ability to thrive in a fast-paced store environment.

Qualifications

• Proven customer service experience with exposure to sales targets.
• Previous travel or cruise experience (preferred but not essential).
• GDS experience (preferred but not essential).
• A keen eye for detail and strong problem‑solving skills.
• The ability to thrive in a fast‑paced environment.
• Motivation, organisation, and a love of exceeding expectations.

Responsabilités

• Quote, book, and invoice cruise bookings and packages with accuracy and flair.
• Achieve monthly sales targets and KPIs.
• Deliver outstanding service across walk-in, email, and phone enquiries.
• Maximise every opportunity through upselling and cross-selling.
• Monitor and action all relevant mailboxes daily.
• Maintain strong product knowledge to confidently recommend the perfect cruise.

Connaissances

Proven customer service

Travel or cruise experience

GDS experience

Attention to detail

Fast-paced environment

Motivation & organisation

Description du poste

Travel Consultant ( Cruiseabout)- West Lakes, South Australia

Job no: 533257
Brand: Cruiseabout
Work type: Full time
Location: South Australia
Categories: Sales and Customer Service

Turn Your Love of Cruising into a Dream Career!

Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?

Have a passion for turning travel dreams into unforgettable cruise adventures?

Cruiseabout is searching for cruise enthusiasts to join our West Lakes store ! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

Let’sturn your passion for cruise holidays into a rewarding career.

Join the cruise revolution and #CruiseIntoYourDreamJob with us!

WhyYou’llLove Working Here

Because thisisn’estjust ajob,it'sa crewyou’llbe proud to sail with .You’llturn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travelperks, real career progression, and a culture our people rated 94% Great Place to Work® ,you’llfeel right at home from day one.

WhatYou’llBe Doing

As a Cruise Consultant,you’llbe the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruiseholidaysthey’llnever forget.

Your Key Responsibilities

• Quote, book, and invoice cruise bookings and packages with accuracy and flair

• Achieve monthly sales targets and KPIs

• Deliver outstanding service across walk-in, email, and phone enquiries

• Maximiseevery opportunity through upselling and cross-selling

• Monitor and action all relevant mailboxes daily

• Maintain strong product knowledge to confidently recommend the perfect cruise

You’llBring:

• Proven customer service experience with exposure to sales targets

• Previoustravel or cruise experience (preferred but not essential)

• GDS experience (preferred but not essential)

• A keen eye for detail and strong problem ‑ solving skills

• The ability to thrive in a fast ‑ paced environment

• Motivation,organisation, and a love of exceeding expectations

What’s In It For You?

Cruise Perks Galore

Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures

See the World

Industry travel discounts and eligibility for sponsored FamiliarisationCruises across the globe

Award ‑ WinningCulture

Cruiseaboutproudly scored an outstanding 94% in the Great Place to Work® survey —our people genuinely love what they do and who they work with!

Backed by Flight Centre Travel Group Australia , a certified Great Place to Work® (ANZ)

Diverse & Inclusive Crew

We’rean Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds

Learn & Grow

Tailored Learning & Development pathways, including in ‑ depth cruise product training

Exclusive Staff Benefits

Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan

Endless Career Opportunities

Grow your career across our global network—we proudly promote from within

Health & Wellbeing

Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives

Mental Health Support

Employee Assistance Program available for you and your family

Social & Industry Events

Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026! )

Giving Back

Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving

Sustainability at the Helm

We’recommitted to protecting the oceans and the future of cruising through responsible and sustainable practices

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave