Experienced Support Worker

Heart-Led Support; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual start

Pathway to permanent PT

Supportive team

Growth opportunities

Job summary

Heart-Led Support on the Gold Coast is seeking experienced support workers to join a male-focused team delivering mental health and disability support in home and community settings.

You will lead shifts, manage challenging behaviours, provide personal care, and build positive relationships, with casual start and a pathway to permanent part-time.

Qualifications

• At least 1 year of mental health or disability support experience.
• Experience supporting participants with complex behaviours, using positive behaviour support and de-escalation.
• A calm head and practical problem-solving under pressure.
• Initiative. You own your shifts from start to finish.
• Able to meet the physical demands of the role, including personal care and active community outings.
• Comfortable leading by example on health and wellbeing.
• Strong communication and the confidence to build real relationships.
• NDIS Worker Screening Check required.
• Blue Card required.
• First Aid and CPR
• Driver's licence and a reliable, insured vehicle
• Full right to work in Australia (no visa sponsorship)

Responsibilities

• Supporting participants with mental health challenges at home and in the community.
• Working through challenging situations, including exposure to alcohol and other drug use.
• Personal care, including showering and toileting.
• Mentoring, role modelling and building capacity, not doing things for people.
• Following each participant's support plan and behaviour support plan.
• Completing thorough shift notes and reports.

Skills

1 year mental health or disability

de-escalation and positive behaviour

calm under pressure

strong communication

initiative and ownership

Job description

Let's be real for a minute… this isn't just another support worker job.

Heart-Led Support is a team of skilled, driven male support workers who are in this industry for one reason: to make a difference. We back our people, reward effort and help men live purposeful, independent lives.

Our mission is big, and we're growing across Queensland. We need experienced people who can help lead it.

This role is for you if…

You've done the hard yards already. You know this work can be tough. Shifts change, behaviours escalates and not every day goes to plan. You stay steady, back yourself and find a way forward without waiting to be told. You still show up with heart, because you know why you're doing it.

What we're looking for

• At least 1 year of mental health or disability support experience
• Experience supporting participants with complex behaviours, using positive behaviour support and de-escalation
• A calm head and practical problem-solving under pressure
• Initiative. You own your shifts from start to finish
• Able to meet the physical demands of the role, including personal care and active community outings
• Comfortable leading by example on health and wellbeing
• Strong communication and the confidence to build real relationships

Bonus:

Background in men's work, coaching, youth work, mentoring or sport, or the discipline that comes from martial arts or military service

What the role involves

• Supporting participants with mental health challenges at home and in the community
• Working through challenging situations, including exposure to alcohol and other drug use
• Personal care, including showering and toileting
• Mentoring, role modelling and building capacity, not doing things for people
• Following each participant's support plan and behaviour support plan
• Completing thorough shift notes and reports

What's in it for you

• Casual to start, with a pathway to permanent part-time:
• No micromanagement:
• A real team:
• Growth:

You'll need

• NDIS Worker Screening Check
• Blue Card
• First Aid and CPR
• Driver's licence and a reliable, insured vehicle
• Full right to work in Australia (we don't offer visa sponsorship)
• This role is open to male applicants only, as it involves intimate personal care for male participants (genuine occupational requirement).