Disability Support Worker

THE HEALTH LANE PTY LTD; Canterbury-Bankstown; On-site; AUD 52,000 - 68,000; Full time

Job summary

The Health Lane Pty Ltd is seeking an experienced Support Worker to assist a participant with complex behaviours. You will provide individualised care, work with the participant's support network, and implement Behaviour Support Plans to promote safety and wellbeing.

You will collaborate with a multidisciplinary team, de‑escalate when needed, and ensure accurate documentation. This role is contractor-based with flexible shifts and opportunities to develop in behaviour support strategies.

Qualifications

• Proven experience supporting people with complex behaviours or high-intensity needs (essential).
• Training or willingness to train in Positive Behaviour Support and restrictive practice awareness.
• Current First Aid & CPR or willingness to obtain.

Responsibilities

• Provide skilled, individualised support to participants with complex behaviours, following Behaviour Support Plans.
• Support daily living, community access and personal goals.
• Maintain accurate incident reports and shift documentation.
• Collaborate with Behaviour Support Practitioners, families and the care team.
• Respond calmly to challenging situations and uphold participant rights.

Skills

Complex behaviours experience

Calm under pressure

Strong communication

Education

Certificate III/IV in Individual Support/Disability

Job description

At The Health Lane, we connect with people because we understand and make everyone feel validated and safe. We support people of all ages with disability, embracing and fostering diversity, and we believe in social equity — assisting and empowering people to find their own path forward.

We're looking for an experienced and patient Support Worker to work one-on-one with a participant who has complex behaviours, helping them feel safe, understood, and supported to live their best life.

This isn't an entry-level role. We need someone who is calm under pressure, genuinely skilled in positive behaviour support, and committed to building a trusting, consistent relationship with the person they support.

About the Role

• You'll provide skilled, individualised support to participants with complex behaviours of concern, working closely with each person's support network to deliver consistent, high-quality care in line with their Behaviour Support Plan.
• Provide support tailored to each participant's individual support plan and Behaviour Support Plan
• Recognise early warning signs and use proactive, de-escalation and positive behaviour support strategies
• Support participants with daily living, community access, and personal goals
• Build stable, trusting relationships through consistency and predictability
• Work collaboratively with Behaviour Support Practitioners, families, and the broader care team
• Maintain clear, accurate incident reports and shift documentation
• Respond calmly and safely to challenging situations, following agreed strategies
• Champion each participant's choice, dignity, and rights in every interaction

About You

• Proven experience supporting people with complex behaviours or high-intensity needs (essential)
• Certificate III or IV in Individual Support, Disability, or related field (or equivalent experience)
• Training or genuine willingness to train in Positive Behaviour Support and restrictive practice awareness
• Calm, resilient, and able to de‑escalate difficult situations without taking things personally
• Strong communication and documentation skills
• Current NDIS Worker Screening Check (or willingness to obtain)
• Current First Aid & CPR (or willingness to obtain)
• Current Driver's Licence and reliable vehicle (mileage reimbursed)
• Working rights in Australia
• Public Liability and Professional Indemnity insurance

What We Offer

• Ongoing training and support in behaviour support strategies
• A supportive team culture with strong clinical backup
• Flexible shifts across a variety of participants and settings
• Genuine investment in your professional development and career growth
• The opportunity to make a real, lasting difference in people's lives
• Opportunity to gain casual employment in the future.

We’re currently engaging experienced Support Workers on a contractor basis.