Experienced Front Office Coordinator

Dentists Of Ivanhoe PTY LTD; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and career devlopment

Beautiful newly designed workspace

Supportive team and administration

Job summary

Dentists of Ivanhoe is a well-established general dental practice in Ivanhoe seeking an Experienced Front Office Coordinator to optimise appointment books, drive patient retention, and support sustainable practice growth.

You will work with our Practice Manager and admin team, receiving comprehensive training to ensure success in a modern, 6-chair setting. Flexible hours on Tue/Thu and some Saturdays may be required.

Qualifications

• Minimum 5 years’ experience in dental front office.
• Proven ability to schedule and optimise appointment books for productivity and efficiency.
• Experience supporting patient retention, recall systems, and reactivation strategies.
• Excellent organisational, problem-solving skills.
• Confidence working extended hours on Tuesdays and Thursdays, and Saturdays as required.
• Growth mindset and willingness to adapt to new systems and coaching.

Responsibilities

• Strong understanding of dental terminology, treatment workflows, and private health insurance processing.
• High-level proficiency with dental practice software.
• Demonstrated ability to manage and optimise appointment books for multiple clinicians.
• Confident in discussing treatment plans, presenting fees, and handling financial conversations with professionalism and empathy.
• Experience with recall and reactivation of patients.
• Excellent organisational and time management skills in a fast-paced environment.
• Highly developed communication skills, warm and patient-focused.
• Professional presentation and commitment to exceptional patient experience.

Skills

Dental front office

Appointment book management

Patient retention & recall

Time management

Communication with patients

Adaptability/growth mindset

Extended hours availability

Tools

Dental practice software

Job description

Full-Time | On-Site | Modern 6-Chair Dental Practice – Ivanhoe

Experienced Front Office Coordinator

An Exciting Opportunity in a Thriving Practice

Dentists of Ivanhoe is a well-established, highly regarded general dental practice that has proudly served the Ivanhoe community for over 30 years. We are a modern, purpose-built 6-chair practice equipped with high-quality technology and a strong, values-driven team culture.

We are currently seeking an Experienced Front Office Coordinator to join our rapidly growing dental practice, where you will be supported by our Practice Manager and dedicated administrative team, who will provide comprehensive training and onboarding to ensure your success in the role.

You will play a key role in optimising the appointment book, driving patient retention, and supporting sustainable practice growth.

www.dentistsofivanhoe.com.au

https://www.instagram.com/dentistsofivanhoe/

https://www.facebook.com/DentistsofIvanhoe

About You

You are a confident, organised, and people-focused professional who understands how a high-performing dental practice operates—particularly the importance of a well-managed appointment book and strong patient relationships.

You will bring:

• Minimum 5 years’ experience in dental front office
• Proven ability to schedule and optimise appointment books for productivity and efficiency
• Experience supporting patient retention, recall systems, and reactivation strategies
• Excellent organisational, problem-solving skills
• Confidence working extended hours on Tuesdays and Thursdays, and Saturdays as required
• A growth mindset and willingness to adapt to new systems, coaching, and continuous improvement

Professionalism & Cultural Fit

You are:

• Well-presented, reliable, and committed to excellence
• Naturally warm and confident with patients, building trust and long-term relationships
• Proactive in following up patients and ensuring continuity of care
• Supportive and respectful with colleagues

Key Responsibilities

• Strong understanding of dental terminology, treatment workflows, and private health insurance processing
• High-level proficiency with dental practice software
• Demonstrated ability to manage and optimise appointment books for multiple clinicians
• Confident in discussing treatment plans, presenting fees, and handling financial conversations with professionalism and empathy
• Experience with recall and reactivation of patients
• Excellent organisational and time management skills, with the ability to prioritise in a fast-paced environment
• Highly developed communication skills, warm, and patient-focused
• High attention to detail
• Professional presentation and commitment to exceptional patient experience
• Positive, team-oriented attitude with the ability to collaborate effectively with clinicians and team members
• Growth-focused mindset with an interest in contributing to practice performance and long-term success

Why Join Dentists of Ivanhoe?

• Work alongside a supportive Principal Dentist
• A positive, collaborative team that values professionalism and respect
• A beautiful, newly designed workspace
• Competitive salary package
• Ongoing support, training, and career development

Ready to Take the Next Step?

If you are an Experienced Front Office Coordinator who is passionate about appointment book excellence, patient retention, and being apart of a high-performing team, we would love to hear from you.