Expedition Ops Leader: Drive guest experience & safety

Coral Expeditions; Cairns Regional; Vor Ort; AUD 90.000 - 95.000; Vollzeit

Benefits dieser Stelle

Travel discounts

Well-being benefits

NRMA membership benefits

Work flexibility

Zusammenfassung

Coral Expeditions is seeking an experienced Expedition Operations Manager to lead shoreside operations across the fleet, ensuring exceptional guest experiences and high safety standards.

Reporting to Strategic Operations Manager – Hospitality and Expeditions, you will manage a diverse workforce including Expedition Leaders and Crew, drive continuous improvement, workforce planning, and budgeting.

Qualifikationen

• 10+ years in tourism, expedition cruising, hospitality or related ops.
• Experience leading 15+ employees across multiple locations.
• Experience with geographically dispersed teams and coaching leaders.
• Leadership/Management qualifications preferred.

Aufgaben

• Lead expedition operations across fleet to ensure safe, high-quality experiences.
• Develop and maintain operational standards, procedures and service frameworks.
• Conduct vessel visits and reviews with corrective actions.
• Champion safety culture and WHS compliance.
• Oversee recruitment, onboarding, performance management and rostering.

Kenntnisse

Leadership

Team management

People development

Stakeholder engagement

Communication skills

Ausbildung

Diploma/Advanced Diploma in Leadership and Management

Certificate IV in Training and Assessment (TAE)

Tools

Microsoft Office (Excel, Word, PPT, Outlook, Teams)

SharePoint

Jobbeschreibung

Coral Expeditions is seeking an experienced Expedition Operations Manager to lead shoreside operations across the fleet, ensuring exceptional guest experiences and high safety standards.

Reporting to Strategic Operations Manager – Hospitality and Expeditions, you will manage a diverse workforce including Expedition Leaders and Crew, drive continuous improvement, workforce planning, and budgeting.