Executive Support & Office Coordinator

Europ Assistance; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

State of the art offices

Competitive salary package

Flexible Public Holiday Exchange

20 weeks paid parental leave

Active Social Club

Career development opportunities

Supportive, collaborative culture

Job summary

Redion is seeking an Office Coordinator & Executive Assistant to ensure the smooth day-to-day operation of our Brisbane office and provide dedicated support to the Chief Operating Officer. This role is based in the office five days a week, coordinating priorities and maintaining an organised workplace.

You will manage calendars, travel, meetings, onboarding, records and procurement while building relationships across the organisation.

Qualifications

• Proven experience in office administration or executive support.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail and confidentiality.
• Proficiency with Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Be the go-to person for office and facilities operations, ensuring a safe, organised, and welcoming workplace.
• Manage incoming business correspondence, including regulatory, legal, and customer communications.
• Coordinate with building management, contractors, and service providers to keep the office running smoothly.
• Support the Chief Operating Officer with executive administration, calendar management, travel coordination, and meeting preparation.
• Facilitate onboarding activities and coordinate with HR and IT for new starters.
• Maintain office resources, records, documentation, and procurement activities.
• Play a critical role in business continuity by identifying and escalating time-sensitive communications.

Skills

Organisational skills

Executive support

Stakeholder management

Proactive problem-solving

Independent worker

Tools

Microsoft Office

Job description

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

As the Office Coordinator & Executive Assistant, you will play a key role in ensuring the smooth day-to-day operation of our Brisbane office while providing dedicated support to the Chief Operating Officer. You will be the central point of coordination for office administration, facilities management, and workplace services, helping to create an efficient, organised, and welcoming environment for employees and visitors alike.

Working closely with senior leaders, you will deliver high-quality executive support through proactive diary management, communication, and coordination of priorities. This is a dynamic and varied role that combines operational oversight with executive assistance, making it ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys building strong working relationships across the organisation.

Please note: This is an office-based role requiring an onsite presence five days per week in our Brisbane office. While some flexibility may be available, the successful candidate will be expected to work predominantly from the office.

What the role looks like

• Being the go-to person for all office and facilities operations, ensuring a safe, organised, and welcoming workplace.
• Managing incoming business correspondence, including regulatory, legal, and customer communications, ensuring timely processing and distribution.
• Acting as a key point of coordination with building management, contractors, and service providers to keep the office running smoothly.
• Supporting the Chief Operating Officer with executive administration, calendar management, travel coordination, and meeting preparation.
• Facilitating onboarding activities and coordinating with HR and IT to deliver a seamless new starter experience.
• Maintaining office resources, records, documentation, and procurement activities, including invoice and vendor management.
• Playing a critical role in business continuity by identifying and escalating time-sensitive communications and supporting operational resilience.

What you’ll bring

• Proven experience in office administration, facilities coordination, executive support, or similar business support roles.
• Exceptional organisational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with the confidence to engage professionally at all levels of the organisation.
• High attention to detail and a commitment to accuracy, quality, and confidentiality.
• Proficiency across the Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• A proactive, solutions-focused approach, with the ability to work independently and take ownership of outcomes.
• A collaborative and approachable style, with strong stakeholder management skills and a passion for creating a positive workplace experience.

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

• State of the art offices
• Competitive salary package and annual bonus opportunities
• Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments
• 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers
• An active Social Club with regular team events and activities
• Ongoing opportunities for career development and professional growth
• A supportive, collaborative culture where your contributions are recognised and valued