Business Analyst

Europ Assistance Australia and New Zealand; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave

Career development

Bonus opportunities

Social club

Job summary

Redion in Australia is seeking a Business Analyst to drive business and digital transformation initiatives, partnering with stakeholders, product and technology teams to solve real business challenges and deliver meaningful outcomes. This role is ideal for someone with a solid Foundation in Business Analysis who wants to broaden experience in a collaborative environment.

You’ll influence change, translate requirements into actionable stories, and work across projects to improve customer

Qualifications

• Proven experience as a Business Analyst, with a track record of supporting business, digital or technology initiatives from discovery through to delivery.
• Strong analytical and problem-solving skills to translate complex requirements into practical solutions.
• Experience mapping and improving business processes to enhance efficiency and outcomes.
• Ability to build trusted relationships and collaborate with stakeholders across business, product and technology teams.
• Customer‑focused mindset with the confidence to challenge thinking and drive positive results.

Responsibilities

• Shape solutions across diverse business and digital transformation projects to deliver meaningful outcomes.
• Collaborate with stakeholders at all levels to understand challenges and align on priorities.
• Facilitate workshops and discussions to uncover requirements and support informed decisions.
• Bridge business and technology teams to ensure solutions meet needs and deliver value.
• Translate complex problems into clear requirements, user stories and process improvements.
• Partner with Product, Technology and Delivery teams in an agile environment to support design, testing and implementation.
• Identify opportunities to improve customer experiences, streamline operations and support continuous improvement.

Skills

Analytical thinking

Requirements gathering

Stakeholder engagement

Workshop facilitation

Communication

Job description

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

Ready to take the next step in your Business Analysis career? As a Business Analyst, you'll play a key role in delivering business and digital transformation initiatives, partnering with stakeholders, product teams and technology teams to solve real business challenges and deliver meaningful outcomes. You'll have the opportunity to influence change, improve customer experiences and help shape solutions that make a tangible impact across the organisation.

This role is ideal for someone with a solid foundation in Business Analysis who is looking to broaden their experience in a collaborative and supportive environment. You'll gain exposure to a diverse range of projects, work alongside experienced professionals and continue developing your skills while contributing to initiatives that drive business growth and operational excellence.

What the role looks like

• Working across a variety of business and digital transformation projects, helping shape solutions that deliver meaningful outcomes for customers and the business.
• Collaborating with stakeholders at all levels to understand challenges, explore opportunities and drive alignment on priorities and solutions.
• Facilitating engaging workshops and discussions that uncover requirements, improve processes and support informed decision-making.
• Acting as the bridge between business and technology teams, ensuring solutions meet business needs and deliver real value.
• Translating complex problems into clear requirements, user stories and process improvements that enable successful delivery.
• Partnering closely with Product, Technology and Delivery teams in an agile environment to support solution design, testing and implementation.
• Identifying opportunities to improve customer experiences, streamline operations and contribute to continuous improvement across the organisation.

What you’ll bring

• Proven experience as a Business Analyst, (2-3 years) with a track record of supporting business, digital or technology initiatives from discovery through to delivery.
• Strong analytical and problem-solving skills, with the ability to gather, interpret and translate complex business requirements into practical solutions.
• Experience mapping and improving business processes, identifying opportunities to enhance efficiency, customer outcomes and business performance.
• The ability to build trusted relationships and collaborate effectively with stakeholders across business, product and technology teams.
• A proactive and customer‑focused mindset, with the confidence to challenge thinking, ask the right questions and drive positive outcomes.
• Strong communication and facilitation skills, with experience leading workshops, managing stakeholder engagement and influencing decision‑making.
• A commitment to continuous improvement, combined with strong attention to detail and a passion for delivering high‑quality outcomes.

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

• State of the art offices
• Competitive salary package and annual bonus opportunities
• Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments
• 50/50 hybrid working, giving you the flexibility to work from both home and office
• 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers
• An active Social Club with regular team events and activities
• Ongoing opportunities for career development and professional growth
• A supportive, collaborative culture where your contributions are recognised and valued