Executive Support & Account Operations Lead

bakerhughes; Sale; On-site; AUD 90,000 - 120,000; Full time

Job summary

Baker Hughes in Australia is seeking a Support Services Specialist - Exec Support to strengthen customer relationships, drive service excellence, and ensure operational effectiveness across assigned activities.

You will partner with customers, service technicians, and business stakeholders to oversee account performance, coordinate projects, improve processes, and contribute to strategic initiatives. Bachelor's degree required, strong communication and leadership skills.

Qualifications

• Bachelor's degree from an accredited university or college.
• Demonstrate strong oral and written communication skills.
• Possess excellent interpersonal and leadership capabilities.
• Have the ability to influence stakeholders and lead small teams effectively.
• Be capable of leading initiatives of moderate scope and business impact.
• Demonstrate strong project coordination and multitasking abilities.
• Have effective problem identification, analysis, and solution development skills.
• Possess proven analytical, organizational, and planning capabilities.
• Have experience in customer service, account management, or service operations environments.

Responsibilities

• Account Management, Oversee Service Technicians for the Account, Indirect upselling on Accounts, Customer Service.
• Develops an operational year plan for the own department activities.
• Suggests improvements in products, processes and procedures.
• Contributes to plan of larger unit.
• Works together with high level people from the business and SPB and EB level.
• Specifies needs, communicates about project approach and presents outcomes of research done.
• Standardized project processes.
• Guidelines for choosing the right actions.
• Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Skills

Communication

Leadership

Project coordination

Multitasking

Analytical thinking

Stakeholder management

Account management

Education

Bachelor's degree

Job description

Baker Hughes in Australia is seeking a Support Services Specialist - Exec Support to strengthen customer relationships, drive service excellence, and ensure operational effectiveness across assigned activities.

You will partner with customers, service technicians, and business stakeholders to oversee account performance, coordinate projects, improve processes, and contribute to strategic initiatives. Bachelor's degree required, strong communication and leadership skills.