Executive Manager, People and Operations

The After School Klub; Sydney; On-site; AUD 130,000 - 180,000; Full time

Job summary

TASK, a privately owned Outside School Hours Care provider in NSW, is seeking an Executive Manager, People and Operations to lead a 5-person support office spanning family accounts, engagement, IT and HR. You will be the senior HR expert, guiding employment relations and WHS across 40 NSW services in a fast-paced environment.

You may come from HR operations leadership or senior operations with HR expertise; you’ll drive practical fixes, calm teams, and turn ideas into reliable ways of working

Qualifications

• Senior leadership experience in a complex, multi-site or service-based organisation.
• Deep knowledge of Australian workplace legislation, employment relations and HR practice.
• Experience leading diverse teams and improving processes across an organisation.

Responsibilities

• Lead, coach and set clear priorities for a multidisciplinary support office team.
• Advise the CEO and leaders on complex people, employment relations and workforce matters.
• Strengthen employee experience, engagement, retention and HR processes.
• Oversee family accounts, enquiries, enrolment conversion and service utilisation.
• Provide executive oversight of business systems, technology support and office operations.
• Use data to spot risks and opportunities, improve performance and support sound commercial decisions.
• Build clear service standards, controls and reporting so TASK's services get the support they need.

Job description

Executive Manager, People and Operations

Lead a diverse support office team.
Shape how a growing organisation works.
Bring the HR expertise to navigate the people matters that count.

TASK provides outside school hours care across 40 NSW services. In this newly created position, we're looking for an Executive Manager who can make life easier for our service teams, families and leaders by building strong, responsive support operations.

This is a broad executive role with a distinctive mix of responsibilities. You'll lead a team of 5, spanning family accounts, family engagement and utilisation, employee engagement, IT and systems. You'll also be TASK's senior point of expertise on HR, employment relations and workplace health and safety matters.

You may be an experienced HR operations leader ready to lead a wider operational portfolio. Or you may be a senior operations leader who has substantial, hands-on HR and employment relations expertise in a multi-site environment. In either case, you'll enjoy working in a fast paced and dynamic sector, leading people, solving practical problems and turning good ideas into reliable ways of working.

What you'll do

Lead, coach and set clear priorities for a multidisciplinary support office team.

Advise the CEO and leaders on complex people, employment relations and workforce matters.

Strengthen employee experience, engagement, retention and HR processes.

Oversee family accounts, enquiries, enrolment conversion and service utilisation.

Provide executive oversight of business systems, technology support and office operations.

Use data to spot risks and opportunities, improve performance and support sound commercial decisions.

Build clear service standards, controls and reporting so TASK's services get the support they need.

What you'll bring

At least five years' senior leadership experience in a complex, multi-site or service-based organisation.

Deep, practical knowledge of Australian workplace legislation, employment relations and HR practice.

Experience leading diverse teams and improving processes across an organisation.

Commercial judgement and the confidence to make decisions using data.

The ability to handle sensitive issues with care, clarity and sound judgement.

A collaborative style, paired with the willingness to set expectations and hold people accountable.

About TASK

Privately owned Outside School Hours Care provider in NSW, operating for 13 years

Started as a small homework club to support families who couldn't access essential care at their own school

We now support over 5000 children and 3000 families across 40 school communities

Our team is made up of 350 Educators, Leaders, Managers and support office staff

You'll have room to make a visible impact: improving the experience of our employees and families while helping TASK operate more effectively as it grows.

TASK is committed to the safety and wellbeing of children and young people. All employees share responsibility for maintaining a child safe environment. Appointment is subject to a Working With Children Check and compliance with TASK's Child Safeguarding Policy and Code of Conduct.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Executive Manager?
• How many years experience in Multi Site Management do you have?

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