Executive Assistant Hotel Manager — Lead Operations & Growth

TFE Hotels Group; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Career Growth & Accredited Learning

Hotel & Dining Discounts

Global Opportunities

Wellbeing Support

Flexibility & Leave

Strong Culture

Job summary

TFE Hotels is seeking an Executive Assistant Hotel Manager for Vibe Hotel Melbourne Docklands to support the Hotel Manager and lead daily operations. This role requires delivering guest excellence, coordinating across departments and driving continuous improvement.

You will mentor leaders, manage budgets, and champion hospitality standards while leveraging systems and digital tools to enhance service and efficiency, in a dynamic Docklands setting.

Qualifications

• Hospitality or related business degree is advantageous.
• Demonstrated leadership in hotel operations or hospitality management.
• RSA certification where required and relevant executive training are beneficial.

Responsibilities

• Support the Hotel Manager in leading day-to-day operations and overall performance.
• Provide leadership across operational departments to deliver guest experiences and commercial outcomes.
• Coach and develop leaders and team members to build capability and performance.
• Monitor operational performance and implement initiatives to improve service quality and profitability.
• Build strong relationships with guests, employees and key stakeholders to foster a positive hotel culture.
• Support budgeting, financial performance and operational planning activities.
• Ensure compliance with company policies, legislative requirements and brand standards.
• Champion continuous improvement and accountability across the hotel.
• Lead adoption of systems and digital tools that improve guest service and efficiency.

Skills

Leadership experience

Cross-functional leadership

Guest service excellence

Budgeting & planning

Communication skills

Hotel systems

Stakeholder management

Problem solving

Education

Degree in Hospitality Management or Business

Hospitality qualification

RSA certification (where required)

Tools

Operational systems

Job description

TFE Hotels is seeking an Executive Assistant Hotel Manager for Vibe Hotel Melbourne Docklands to support the Hotel Manager and lead daily operations. This role requires delivering guest excellence, coordinating across departments and driving continuous improvement.

You will mentor leaders, manage budgets, and champion hospitality standards while leveraging systems and digital tools to enhance service and efficiency, in a dynamic Docklands setting.