Exchange Tech Support Engineer | Online & On-Prem Expert
Microsoft
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Job summary
Microsoft Australia is seeking a Technical Support Engineer within the Customer Service & Support (CSS) team. You will own, troubleshoot, and resolve complex customer technical issues, collaborating across teams to drive high-quality end-user support and continuous service improvement.
This role requires flexibility for shift patterns (including evenings) and weekend work as needed. Candidates should have a Bachelor's in CS/IT and 3+ years of technical support experience, with strong knowledge
Qualifications
- Bachelor's Degree in CS/IT or related field with 3+ years in tech support or IT
- OR 5+ years of tech support, consulting, or IT experience
- Or equivalent experience
Responsibilities
- Own, investigate, and resolve complex customer technical issues.
- Lead readiness programs and mentor others.
- Develop proficiency to resolve advanced issues through training.
- Collaborate with engineering to drive product improvements.
Skills
Education
Job description
Microsoft Australia is seeking a Technical Support Engineer within the Customer Service & Support (CSS) team. You will own, troubleshoot, and resolve complex customer technical issues, collaborating across teams to drive high-quality end-user support and continuous service improvement.
This role requires flexibility for shift patterns (including evenings) and weekend work as needed. Candidates should have a Bachelor's in CS/IT and 3+ years of technical support experience, with strong knowledge
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