Events Supervisor

Council Jobs; Mackay Regional; On-site; AUD 73,000 - 99,000; Full time

Benefits offered by this job

Base annual salary $85,706 (MECC Level

Up to 18% superannuation

4 or 5 weeks annual leave with leave加载

Salary sacrificing options

Study and career development programs

Employee health and wellbeing

Employee clubs

Job summary

Mackay Regional Council is seeking an experienced Events Supervisor to deliver a diverse range of events at MECC, BB Print Stadium, and offsite locations. You’ll lead on‑ground operations, supervise staff and volunteers, and ensure professional, safe, and welcoming event experiences.

You will manage front‑of‑house, coordinate security and suppliers, and complete event administration while maintaining high client service standards and strong presentation across venues.

Qualifications

• Experience in functions and events and customer service supervision.
• Experience supervising and leading a team in a fast-paced environment.
• Ability to provide clear direction and constructive feedback to staff involved in event delivery.
• Strong interpersonal and communication skills, with the ability to build relationships under pressure.

Responsibilities

• Provide duty management for conferences, concerts, exhibitions, dinners and other events across MECC, BB Print Stadium and offsite locations.
• Ensure foyers and event spaces are immaculately presented and set according to event requirements.
• Deliver a high standard of customer service to clients and guests.
• Support and supervise volunteer ushers and assist with roster development.
• Supervise Functions Support Officers, MECC Cleaners and Friends of the MECC.
• Complete event administration including duty manager reports, incident reporting and event orders.
• Assist with safe and efficient crowd flow and front‑of‑house delivery.
• Coordinate booked security personnel and support venue security.
• Liaise with suppliers and maintain appropriate equipment and supplies.
• Undertake stock control and reconciliation for event-related items including linen, programs and merchandise.

Skills

Front-of-house leadership

Customer service supervision

Event management

Team leadership

Communication skills

Tools

Momentus

Ungerboeck EBMS

Job description

Be behind the moments that bring Mackay together.

Are you at your best when the doors open, the crowd arrives and everything needs to come together seamlessly?

Mackay Regional Council is seeking an experienced and customer-focused Events Supervisor to help deliver a diverse range of events across the Mackay Entertainment & Convention Centre (MECC), BB Print Stadium and other offsite locations.

From conferences and concerts to exhibitions, dinners and shows, you’ll take a hands‑on role in ensuring events run smoothly, venues are presented to a high standard and clients and guests receive exceptional service.

About the role

As Events Supervisor, you’ll be a key point of contact for clients and guests while working collaboratively across MECC departments to support the operational success of events.

You’ll provide on‑ground leadership to staff and volunteers, oversee front‑of‑house operations and help create professional, safe and welcoming event experiences.

What you’ll be doing

• Provide duty management for conferences, concerts, exhibitions, dinners, shows and other events across MECC, BB Print Stadium and offsite locations.
• Ensure foyers and event spaces are immaculately presented and set according to event requirements.
• Deliver a high standard of customer service to clients and guests.
• Support and supervise volunteer ushers and assist with roster development.
• Supervise Functions Support Officers, MECC Cleaners and Friends of the MECC.
• Complete event administration including duty manager reports, incident reporting and event orders.
• Assist with safe and efficient crowd flow and front‑of‑house delivery.
• Coordinate booked security personnel and support venue security.
• Liaise with suppliers and maintain appropriate equipment and supplies.
• Undertake stock control and reconciliation for event‑related items including linen, programs and merchandise.

What you’ll bring

We’re looking for someone who can confidently lead from the front while maintaining an exceptional level of customer service.

You’ll have:

• Experience in functions and events and customer service supervision, preferably within an entertainment environment.
• Experience supervising and leading a team in a fast‑paced environment.
• The ability to provide clear direction, guidance and constructive feedback to employees involved in event delivery.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and perform well under pressure.
• Strong client service skills and a high standard of personal presentation.
• The ability to adapt to changing environments and conditions.
• Confidence working with and gaining cooperation from volunteers, clients, patrons, contractors and members of the public.
• Good written, verbal and numeracy skills.
• Well-developed Microsoft Word and Excel skills.
• The ability to interpret floor plans and ensure event spaces are set accordingly.
• A strong eye for detail and presentation.

To be considered for this position

• Availability to work an Any 5 out of 7 roster.
• QLD First Aid Certificate
• Responsible Service of Alcohol (RSA) Certificate
• QLD ‘C’ Class Driver Licence or interstate equivalent. Interstate licences must be transferred to Queensland within three months of commencement.
• Working with Children Blue Card
• Experience using event management or booking software such as Momentus or similar.
• Knowledge of Momentus Event Booking Software, formerly Ungerboeck EBMS.
• Understanding of front‑of‑house requirements within performing arts, functions or hospitality environments.

Why Join MRC?

• Base annual salary of $85,706 (MECC Stream B Level 5)
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.
• Any 5 out of 7 rosters.
• May be eligible for salary sacrificing options.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Applications

Important informations for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.