Live Events Supervisor – Front‑of‑House & Guest Experience

Council Jobs; Mackay Regional; Sur place; AUD 73 000 - 99 000; Plein temps

Avantages offerts par ce poste

Base annual salary $85,706 (MECC Level

Up to 18% superannuation

4 or 5 weeks annual leave with leave加载

Salary sacrificing options

Study and career development programs

Employee health and wellbeing

Employee clubs

Résumé du poste

Mackay Regional Council is seeking an experienced Events Supervisor to deliver a diverse range of events at MECC, BB Print Stadium, and offsite locations. You’ll lead on‑ground operations, supervise staff and volunteers, and ensure professional, safe, and welcoming event experiences.

You will manage front‑of‑house, coordinate security and suppliers, and complete event administration while maintaining high client service standards and strong presentation across venues.

Qualifications

• Experience in functions and events and customer service supervision.
• Experience supervising and leading a team in a fast-paced environment.
• Ability to provide clear direction and constructive feedback to staff involved in event delivery.
• Strong interpersonal and communication skills, with the ability to build relationships under pressure.

Responsabilités

• Provide duty management for conferences, concerts, exhibitions, dinners and other events across MECC, BB Print Stadium and offsite locations.
• Ensure foyers and event spaces are immaculately presented and set according to event requirements.
• Deliver a high standard of customer service to clients and guests.
• Support and supervise volunteer ushers and assist with roster development.
• Supervise Functions Support Officers, MECC Cleaners and Friends of the MECC.
• Complete event administration including duty manager reports, incident reporting and event orders.
• Assist with safe and efficient crowd flow and front‑of‑house delivery.
• Coordinate booked security personnel and support venue security.
• Liaise with suppliers and maintain appropriate equipment and supplies.
• Undertake stock control and reconciliation for event-related items including linen, programs and merchandise.

Connaissances

Front-of-house leadership

Customer service supervision

Event management

Team leadership

Communication skills

Outils

Momentus

Ungerboeck EBMS

Description du poste

Mackay Regional Council is seeking an experienced Events Supervisor to deliver a diverse range of events at MECC, BB Print Stadium, and offsite locations. You’ll lead on‑ground operations, supervise staff and volunteers, and ensure professional, safe, and welcoming event experiences.

You will manage front‑of‑house, coordinate security and suppliers, and complete event administration while maintaining high client service standards and strong presentation across venues.