Events Supervisor

Mackay Regional Council; Mackay Regional; Presencial; AUD 77.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18% superannuation

4 or 5 weeks annual leave

Salary sacrificing options

Career development opportunities

Employee Assistance Program

Health and wellbeing initiatives

Social clubs

Descripción de la vacante

Mackay Regional Council is seeking an experienced Events Supervisor to lead from the front in delivering a diverse range of events at MECC and BB Print Stadium. You will supervise staff, manage front-of-house operations and ensure a high standard of presentation and guest service.

You will coordinate volunteers, rosters and security, while handling event administration and client relations to ensure seamless experiences for attendees.

Formación

• Experience supervising and leading a team in a fast-paced environment.
• Experience in functions and events and customer service supervision, preferably within an entertainment environment.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and perform well under pressure.

Responsabilidades

• Provide duty management for conferences, concerts, exhibitions, dinners, shows and other events across MECC, BB Print Stadium and offsite locations.
• Oversee front-of-house operations and assist with roster development.
• Complete event administration including duty manager reports and incident reporting.

Conocimientos

Events supervision

Team leadership

Customer service

Interpersonal skills

Communication

Educación

QLD First Aid Certificate

RSA Certificate

Working with Children Blue Card

Herramientas

Momentus Software

Ungerboeck EBMS

Descripción del empleo

Be behind the moments that bring Mackay together.

Are you at your best when the doors open, the crowd arrives and everything needs to come together seamlessly?

Mackay Regional Council is seeking an experienced and customer-focused Events Supervisor to help deliver a diverse range of events across the Mackay Entertainment & Convention Centre (MECC), BB Print Stadium and other offsite locations.

From conferences and concerts to exhibitions, dinners and shows, you'll take a hands-on role in ensuring events run smoothly, venues are presented to a high standard and clients and guests receive exceptional service.

About the role

As Events Supervisor, you'll be a key point of contact for clients and guests while working collaboratively across MECC departments to support the operational success of events.

You'll provide on-the-ground leadership to staff and volunteers, oversee front-of-house operations and help create professional, safe and welcoming event experiences.

What you'll be doing

• Provide duty management for conferences, concerts, exhibitions, dinners, shows and other events across MECC, BB Print Stadium and offsite locations.
• Ensure foyers and event spaces are immaculately presented and set according to event requirements.
• Deliver a high standard of customer service to clients and guests.
• Support and supervise volunteer ushers and assist with roster development.
• Supervise Functions Support Officers, MECC Cleaners and Friends of the MECC.
• Complete event administration including duty manager reports, incident reporting and event orders.
• Assist with safe and efficient crowd flow and front-of-house delivery.
• Coordinate booked security personnel and support venue security.
• Liaise with suppliers and maintain appropriate equipment and supplies.
• Undertake stock control and reconciliation for event-related items including linen, programs and merchandise.

What you'll bring

We're looking for someone who can confidently lead from the front while maintaining an exceptional level of customer service.

You'll have:

• Experience in functions and events and customer service supervision, preferably within an entertainment environment.
• Experience supervising and leading a team in a fast-paced environment.
• The ability to provide clear direction, guidance and constructive feedback to employees involved in event delivery.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and perform well under pressure.
• Strong client service skills and a high standard of personal presentation.
• The ability to adapt to changing environments and conditions.
• Confidence working with and gaining cooperation from volunteers, clients, patrons, contractors and members of the public.
• Good written, verbal and numeracy skills.
• Well-developed Microsoft Word and Excel skills.
• The ability to interpret floor plans and ensure event spaces are set accordingly.
• A strong eye for detail and presentation.

To be considered for this position, you'll need:

• Availability to work an Any 5 out of 7 roster.
• QLD First Aid Certificate
• Responsible Service of Alcohol (RSA) Certificate
• QLD 'C' Class Driver Licence or interstate equivalent. Interstate licences must be transferred to Queensland within three months of commencement.
• Working with Children Blue Card
• Experience using event management or booking software such as Momentus or similar.
• Knowledge of Momentus Event Booking Software, formerly Ungerboeck EBMS.
• Understanding of front-of-house requirements within performing arts, functions or hospitality environments.

Why Join MRC?

• Base annual salary of $85,706 (MECC Stream B Level 5)
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Any 5 out of 7 rosters.
• May be eligible for salary sacrificing options.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Important informations for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.